Veterinary Technician | Receptionist | Kennel Management | Pharmacist - Orchid Springs Animal Hospital - Winter Haven, FL
(2008-01 - 2022-12)
- Led event planning and management for both on-site and off-site functions, securing brand alignment through close collaboration with business owners.
- Drove brand awareness and engagement by curating and publishing strategic content across diverse social media platforms.
- Enhanced client-facing relationships by acting as the primary communication resource, providing timely and professional responses.
- Designed and produced impactful marketing collateral and educational materials for both digital and print channels, including trade shows and events.
Event Planning & Management | Specialized Veterinary Hospice Care - Commercial Warehousing, Inc. - Auburndale, FL
(2016-01 - 2022-12)
- Orchestrated high-impact events for up to 750 guests, overseeing all phases from concept development through on-site execution.
- Managed and reconciled budgets for multiple concurrent events, consistently delivering projects on or under budget.
- Translated client visions and creative concepts into tangible designs by strategically sourcing and securing unique vendors and specialty items.
- Curated bespoke collections of vendors, talent, and decorative elements to execute client and design team concepts for high-impact events.
- Cultivated strong vendor relationships to source a wide range of high-quality items and services for event designs.
- Maximized budget efficiency by negotiating strategic partnerships and contracts with vendors.
Software Implementation Specialist - Provet Cloud - Hybrid Remote Position
(2022-01 - 2023-12)
Veterinary Implementation & Client Success Specialist with a proven track record of successfully onboarding new clinics to PIMS environments.
- Leveraged cross-functional collaboration to customize software and streamline workflows, resulting in seamless and cohesive software environments.
- Facilitated communication and coordinated efforts between multiple internal teams to resolve integration challenges and ensure a seamless multi-platform experience.
- Tailored software and integrations to every clinic to suit their unique practice.
- Created successful S.O.P.s for clientele and internal use.
- Coached customers to foster a sense of independence in continuing to develop their personal software environment while boosting productivity and morale.
- Extensive experience in many multifaceted Veterinary PIMS and specialized integrations.
- Able to coordinate scheduling and communicate effectively with clients and team members across the globe while accommodating all time zones.
- Led live demos in conjunction with Sales Team to enable effective communication of SAAS /PIMS capabilities and provide on the spot adaptions of workflows within the presentation.
- Faced all obstacles within work flows with the aid of internal team members collaborative efforts to produce timely and effective solutions.
- Proficiency in project management tools and experience building timelines and status reports
Business Administrator - Florida Water Analysis - Winter Haven, FL
(2023-01 - 2025-01)
- Experience driving operational efficiency and managing critical functions for a multi-million-dollar company.
- Expertise in financial management, human resources, office administration, and IT support, with a proven track record of implementing strategic processes that increased profitability.
- Spearheaded a comprehensive office-wide process overhaul, establishing new protocols and organizing all client, employee, and vendor data.
- Transitioned the company to a paperless data record system, centralizing information and improving accessibility.
- Managed the correction, merging, and verification of all data across multiple existing and two newly integrated software environments to enhance data integrity and operational efficiency.
- Established and maintained vendor accounts, streamlining business relationships, and ensuring consistent service.
- Monitored all expenses and inventory and generated custom reports for business analysis, including tracking marketing initiatives and return on investment.
- Provided IT maintenance and troubleshooting support.
- Designed, installed, and implemented IT infrastructure upgrades to support a modern, high-performance network resulting in improved network security and reliability while also enhancing physical asset protection and workplace safety.
