Krista Laine
CPHT
Talent
Fayetteville, NCMember since September 30, 2026
Vitals Collection — BP, pulse, temperature, finger sticksDocumentation Accuracy — charting, records, complianceSafety & Infection Control — PPE, glove wear, protocolsCustomer Service — phone, in-person, conflict resolutionMulti-System Navigation — donor systems, EHR, pharmacy systemsTeam CollaborationPharmacy Operations — Data entry, prescription processing, workflow supportHIPAA Compliance — Confidentiality, secure documentation
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Vitals Collection — BP, pulse, temperature, finger sticksDocumentation Accuracy — charting, records, complianceSafety & Infection Control — PPE, glove wear, protocolsCustomer Service — phone, in-person, conflict resolutionMulti-System Navigation — donor systems, EHR, pharmacy systems
About
Provided high‑quality support to patients and prescribers, ensuring clarity, safety, and accuracy in all medication‑related communications. Verified prescription details with precision, maintaining compliance with safety protocols and documentation standards. Served as Subject Matter Expert (SME) for performance, leadership, and training support.
Experience
Certified Pharmacy Technician - Express Scripts Pharmacy Inc
(2016-06)
- Provided high‑quality support to patients and prescribers, ensuring clarity, safety, and accuracy in all medication‑related communications.
- Verified prescription details with precision, maintaining compliance with safety protocols and documentation standards.
- Served as Subject Matter Expert (SME) for performance, leadership, and training support.
- Assisted team members with workflow questions, system navigation, and procedural updates.
- Delivered calm, professional service during high‑volume periods while maintaining accuracy and patient trust.
Quality Assurance - AllOne Home Healthcare
(2025-11 - 2026-03)
- Reviewed clinician notes, assessments, and OASIS documentation for accuracy and regulatory compliance.
- Ensured patient records met Medicare and state standards.
- Provided feedback and coaching to field staff to improve documentation quality.
- Conducted routine chart audits and prepared QA reports.
Med Tech - Atria Senior Living
(2014-05 - 2020-10)
- Administered medications safely and accurately according to physician orders and facility protocols.
- Collected and recorded vitals, monitored resident conditions, and communicated changes promptly.
- Maintained medication inventory, ordering, and secure storage.
- Assisted residents with daily living needs, appointments, and care coordination.
- Responded to emergencies, including calling 911 and providing immediate support.
Certified Nursing Asst - Hawthorn Court at Ahwatukee
(2014-11 - 2016-10)
- Provided direct patient care including bathing, mobility support, feeding, and safety monitoring.
- Collected vitals and documented patient status changes.
- Supported nurses and care teams in delivering high‑quality, compassionate care.
Education
Bachelor of Science in Nursing (BSN) - Nursing - Southeast Asian College Inc. (2005 - 2010)
Skills
CPHT
