Guest Services Representative at WHITEWATER CENTER (2026-04 – Present)
- Actively communicate with all departments to facilitate the best guest experience possible. Communicate with guests in a polite, clear, and confident manner
- Use POS System to check guests in, review and confirm experiences, and answer questions. Maintain knowledge of activities, products, and services offered at Whitewater Center
Studio Intern at TWENTY TWO WEST (2025-08 – 2025-11)
- Increased website and social media traffic by planning and implementing store search engine optimization (SEO) plan. Collaborated with graphic designer with assets to share on social media
- Assisted with photo shoots including organizing materials and styling. Basic photography of custom products and helping capture the day
- Prepared displays for store and festivals. Assisted in seasonal store turnover from spring/summer to fall/winter collection. Maintained a clean and organized studio and storefront
Senior Business Control Specialist at BANK OF AMERICA (2023-06 – 2026-06)
- Lead internal audits and external exams (Audit, OCC, FRB, and CFPB) and ensure our documented and controlled processes result in satisfactory ratings
- Drive operational excellence in regulatory and audit engagements through a centralized repository and collaborative process enabling the delivery of timely, quality and transparent response memos with engagement from process owners and critical business partners
- Manage Audit/Exam SharePoint site, establishing library/documentation site for each new audit/exam, completing periodic collaboration site review for employee access, and manage periodic aged data review
Internal Consultant at BANK OF AMERICA (2021-07 – 2023-06)
Strategy & Business Ventures Rotational Program
- Created gap analysis against competitor banks and neo-banks detailing key digital functionality and prioritizing most impactful areas for small business clients
- Identified theoretical maximums for small business client engagement to inform future targets and strategic initiatives for digital adoption
- Provided recommendations on current capabilities the small business digital team need to expand on to be more competitive in the market
- Managed summer intern assignments and project work leading to their final presentations to small business digital marketing management
Merchant Services Small Business Product Consultant at BANK OF AMERICA (2021-07 – 2023-06)
Strategy & Business Ventures Rotational Program
- Created internal feedback program connecting small business product feedback with the managers that could take action on them, as part of national rollout for Bank of America's new Merchant Services platform
- Led working group to develop processes and procedures ensuring feedback is received, analyzed, actioned and across all teams within Merchant services small business
- Incorporated actioned feedback into product roadmap for proper prioritization based on client need
Strategy and Management Summer Associate at BANK OF AMERICA (2020-06 – 2020-08)
- Worked with Consumer Vehicle Lending Product Management team as a Product Analyst/Consultant
- Researched the end to end auto lending process at Bank of America and its competitors to understand overall process and consumer's buyer journey and to identify potential areas of improvement
- Designed survey sent to consumers and analyzed results to generate insights on customer experiences
- Generated strategies to improve client experience for Consumer Vehicle Lending customers and read out to leadership team and Consumer Vehicle Lending marketing collaborators
Internal Auditor at VANGUARD (2017-01 – 2019-07)
- Led team and client discussions throughout audits and advisory engagements to assist with the execution of audits with teams on three continents
- Crafted key communications for senior management including objectives of an engagement, status updates, and engagement findings and recommendations to encourage process and control improvements for the teams
Securities Lending Operations Analyst at VANGUARD (2016-09 – 2017-01)
- Provided trade processing support for securities lending traders through coordination and communication of transactions with 4 custodian banks and 9 borrowing brokers
- Collaborated with securities lending traders to sustain reports and analyses to allow traders to negotiate better loan terms with brokers and counterparties
Corporate Actions Associate at VANGUARD (2015-08 – 2016-09)
- Investigated and resolved reconciliation of corporate actions activity and security pricing for mandatory corporate actions
- Communicated directly with internal and external Portfolio Managers and Traders to confirm and upload voluntary corporate actions into custodian portals for as many as 20 actions daily across all Vanguard funds internationally
Retail Operations Associate at VANGUARD (2013-09 – 2015-08)
- Processed new accounts, asset transfers, and changes of ownership for retail clients, on mutual fund and brokerage platforms
- Trained and coached classes of up to 15 newly hired employees on various processing and operating functions. Partnered with other associates to make sure trainings were completed across all new hire classes similarly by trainers
