Manager, Retail at AAA Club Alliance, Inc. (2020-03 – Present)
- Directed retail operations, aligning store performance with district scorecard targets for revenue and sales growth, and customer service excellence
- Coached, mentored, and developed associates to consistently achieve sales goals and strengthen cross-selling capabilities
- Led full-cycle talent management, including interviewing, onboarding, training, scheduling, and performance evaluations
- Ensured strict adherence to internal audit standards, company policies, and regulatory requirements
- Analyzed financial and operational metrics to identify trends, address variances, and drive continuous performance improvement
- Resolved escalated member issues promptly, reinforcing a high standard of member service and satisfaction
- Top Performer for 3 consecutive years for sales growth and exceeding key performance initiatives
- Developed associates who were promoted internally and into leadership roles
- Maintained high retention through strong team culture and engagement
- Promoted to oversee dual locations in 2023
Store Leader at Kroger (2017-01 – 2020-02)
- Directed end-to-end store operations, overseeing sales performance, merchandising, inventory control, and customer experience for high-volume retail locations
- Led, coached, and developed teams of 100+ associates and department managers, resulting in internal promotions and stronger bench strength
- Drove consistent sales growth and met performance targets through strategic planning, execution, and team accountability
- Implemented operational excellence initiatives that improved efficiency, reduced shrink, and ensured compliance with company standards and safety regulations
- Analyzed financial and operational metrics (P&L, labor, shrink, sales trends) to identify opportunities and drive profitability
- Championed a customer-first culture, increasing satisfaction scores and loyalty through service training and real-time coaching
- Partnered with district leadership to execute company initiatives, promotional strategies, and seasonal merchandising plans
- Managed labor planning, scheduling, and payroll to align with business needs while optimizing productivity
- Led hiring, onboarding, and performance management, including coaching conversations, succession planning, and talent development
- Responded to and resolved complex customer and operational issues with professionalism and urgency
Assistant Store Manager at Kroger (2014-07 – 2016-12)
- Supported the Store Leader in overseeing daily store operations, ensuring execution of sales, service, and operational goals
- Supervised and coached department managers and associates, driving accountability, performance improvement, and team engagement
- Assisted in achieving and exceeding sales targets through effective merchandising, inventory management, and promotional execution
- Ensured compliance with company policies, safety standards, and regulatory requirements, maintaining a safe and efficient work environment
- Played a key role in hiring, onboarding, and training new associates, contributing to strong team development and retention
- Led floor operations during peak business hours, resolving customer concerns and ensuring a high-quality shopping experience
- Partnered with the Store Leader to implement company initiatives, seasonal plans, and operational improvements
- Conducted routine audits and inspections to maintain merchandising standards, product quality, safety, and store cleanliness
Accountant at J&R Manufacturing, Inc. (2008-03 – 2014-06)
- Managed full-cycle accounts receivable, including invoicing, payment processing, collections, and account reconciliation to maintain healthy cash flow
- Performed detailed cost accounting, analyzing labor, materials, and overhead to determine job profitability and support pricing decisions
- Oversaw inventory accounting and control, tracking raw materials and finished goods, reconciling discrepancies, and improving accuracy of stock levels
- Prepared financial documents and reports required for business tax returns, ensuring compliance with federal, state, and local requirements
- Assisted with payroll processing for 20+ employees, ensuring accuracy in time sheets and wages
- Supported month-end and year-end close processes, including journal entries, account reconciliations, and financial reporting
- Provided order-related customer service, communicating with clients regarding billing, pricing, and order status while resolving discrepancies professionally
- Maintained and improved accounting systems and processes to increase efficiency, accuracy, and reporting capabilities
