Kristen Lillard

Dynamic operations and customer service leader with 26 years of progressive leadership experience managing multi-location business operations, scheduling, payroll support, team development, inventory management, customer relations, and financial accountability. Known for building high-performing teams, improving operational efficiency, and delivering exceptional client experiences in fast-paced environments. Entrepreneur and owner of SJB Beauty by Kristen Lillard, LLC with experience in business management, marketing, budgeting, and client relationship development.

Salon Leader, Assistant Salon Leader, Master Stylist at Hair Cuttery (2000-01 – 2026-01)

Promoted through multiple leadership positions during a 26-year career based on performance and leadership.

• Managed daily operations for multiple salon locations.
• Coordinated employee scheduling and staffing.
• Assisted with payroll processing, timekeeping, and labor management.
• Supervised daily workflow while coaching and developing employees.
• Supported hiring, onboarding, and training of new team members.
• Maintained business records, prepared reports, and reconciled daily financial transactions.
• Managed cash handling, deposits, inventory, ordering, and POS systems.
• Resolved customer concerns professionally while maintaining exceptional service standards.
• Built strong client relationships that resulted in outstanding customer retention.

Owner at SJB Beauty by Kristen Lillard, LLC (2026-01 – Present)

Own and operate a private salon business while managing scheduling, budgeting, marketing, bookkeeping, inventory, vendor relationships, customer communications, online booking, and daily business operations.

Licensed Cosmetologist in Cosmetology

Licensed Cosmetology Instructor in Cosmetology

High School Diploma – Liberty High School