Kristi Segovia

Friendly, dependable, and highly accomplished Administrative Professional with over 12 years of experience managing front desk operations, high-volume service scheduling, and office coordination in fast-paced environments. Proven track record as a welcoming first point of contact, handling multi-line phone systems, client intake, and complex administrative workflows. Skilled in staff training, office policy development, and maintaining exceptional customer service standards.

Patient Access & Administrative Specialist - UT Health

(2024-01 - 2026-09)

• Served as a friendly, professional first point of contact for clients, managing high-volume service scheduling, registration, and daily front desk intake operations.
• Verified client accounts, eligibility, and documentation requirements to ensure full compliance prior to scheduled services.
• Processed client transactions, copays, and account billing details while clearly communicating financial information.
• Coordinated closely with staff, managers, and cross-functional teams to streamline daily office operations and optimize appointment schedules.

Administrative Coordinator / Front Office Assistant - Katy Hand and Surgery

(2022 - 2024)

• Spearheaded all complex front office operations, including service scheduling, document processing, and account verification.
• Developed and implemented front office training manuals and standardized administrative forms, significantly improving onboarding efficiency.
• Managed front desk intake, client registration, sensitive documentation, and customer inquiries while maintaining an organized, professional, and customer-focused experience.

Intake Coordinator & Team Lead - Renal Access Clinic of Houston

(2020 - 2022)

• Supervised a team of office assistants and led the training and onboarding of new administrative personnel.
• Developed and implemented critical office policies and standardized operational procedures across the clinic.
• Managed specialized service scheduling, calendar management, and team work schedules.
• Oversaw client intake processes, ensuring full completion and clear explanation of all service agreements and documentation.

Lead Administrative Assistant - Renal Clinic of Houston

(2019 - 2020)

• Directed day-to-day administrative and operational support functions for the primary office.
• Supervised administrative assistants, managed daily activity workflows, and ensured team compliance with company policies.
• Contributed to the design and rollout of new office procedures, phone intake workflows, and scheduling systems.

Lead Administrative Assistant - Houston Nephrology Group

(2012 - 2019)

• Answered high-volume phone calls, scheduled appointments, routed inquiries to appropriate team members, and coordinated office communication.
• Managed complex documentation, authorization approvals, and reviewed client files for thoroughness and compliance.
• Coordinated ordering of necessary supplies and resources while managing staff travel schedules for satellite office locations.

Diploma - Administrative Support & Office Operations - Remington College (2007 - 2007)