Kristiana Kerr

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Reliable Shift

Leader with three years in a customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Shift Leader at Chick-fil-A (2023-04 – Present)

• Supervised daily operations to ensure efficient workflow and high-quality service delivery.
• Trained and mentored team members on operational standards and customer service excellence.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
• Maintained cleanliness and organization of workspace, adhering to health and safety standards.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.
• Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Bachelor of Arts in Audio Engineering – Middle Tennessee State University (2029-05)