Install Coordinator - Anderson Heating and Cooling - Harbinger, NC
(2024-08)
- Employee of the year 2025.
- Managed office personnel and oversaw daily duties for installers, sales, permitting and scheduling.
- Dispatched HVAC technicians and insured proper installation of product both in Dare, Currituck, Southern Shoes, Duck, Kitty Hawk, Kill Devil Hills, Nags Head and Manteo.
- Responsible for meeting monthly sales goals and conducting safety training in weekly meetings.
- Knowledge of workman's comp., DOT regulations and HAZMAT regulations.
- Proficient in the use of Microsoft Office, Google applications, Service Titan, OnCallAir, DocHub, Dare and Currituck GIS, Carrier and Wells Fargo Lending.
- Handled all Account Payables, Account Receivables and Wells Fargo credit processing.
- Maintained and controlled HVAC inventory for installs and parts.
- Fleet management for all service vehicles.
Service Advisor - Lighthouse Automotive - Wanchese, NC
(2023-06 - 2024-07)
- Scheduled vehicle maintenance appointments for high volume service center.
- Created estimates for customers based on make, model and service required.
- Greeted customers, handled all incoming calls, service call follow ups, checked in vehicles and verified VIN for serviced automobiles.
- Worked with technicians to verify parts required, ordered / received parts through NAPA Trax software, set technicians schedules and followed daily progression through AutoVitals.
- Ordered and inventoried offices supplies and daily reconciliation of monies.
Safety Manager - Nailor Industries - Houston, TX
(2014 - 2022)
With a department of three, I am responsible for the safety and wellbeing of over 800 employees housed in five different buildings, plus two satellite locations in Vegas and Chicago.
- Responsible for instituting a PPE program at all three locations.
- Took over the PPE program in 2018 and have successfully instituted change while lowering PPE costs.
- Changed a 30-year culture by implementing numerous safeguards for employees, such as machine guards, light curtains and various other engineered safety controls.
- With-in two years of taking over the safety program, our Workers Compensation claims have gone from $234k down to $50k annually. This is due to a constant safety presence, as well as introducing a positive incentive program.
- Re-vamped the SDS program throughout the facility by utilizing MSDS Online services.
- Brought the facility up to fire code and have maintained annual inspections.
- Implemented emergency evacuation procedures, including muster points. Held the companies first fire drill after 30 years of operation.
- Work closely with our Environmental Specialist on air permitting, as well as storm water and soil compliance.
- Asked for the responsibility of purchasing all safety materials to lower costs within the safety department. Currently have saved over $50k per year working closely with vendors.
- Implemented a safety employee of the month program, as well as other safety incentive programs.
- Implemented a forklift employee of the month program to support and recognize safe drivers.
- Wrote and implemented safety policies and procedures.
- Currently working with JJ Keller to rewrite the Nailor safety Manual to be OSHA compliant.
- Handle all new hire safety orientations, weekly.
H/R Generalist - Nailor Industries - Houston, TX
(2007-08 - 2014-09)
- Interviewed all prospective new hires.
- Conducted all new hire orientations.
- Built and maintained employee files as well as employee medical files.
- Verified all I-9 documentation. Responsible for maintaining current identification.
- Responsible for all facets of benefit administration.
- Paid monthly union dues for all hourly employees.
- Maintained vacation and personal day requests.
- Reconciled monthly medical and dental bills.
