Kristie Thomas

Experienced Medical Records and Release of Information Specialist with more than 5 years of experience processing medical record requests, ensuring HIPAA compliance, and supporting healthcare organizations. Skilled in multiple Electronic Health Record (EHR) systems including Epic, Allscripts, Meditech, eClinicalWorks, NextGen, Athena, Azalea, Office Ally, and Practice Partners. Strong background in customer service, administrative support, scheduling, records management, and remote work environments.

Recognized for accuracy, attention to detail, and delivering exceptional service to patients, providers, and legal clients.

Documentation Specialist - IRON MOUNTAIN

(2023-04)

• Digitize and index historical records for online genealogical research.
• Ensure document quality, accuracy, and proper electronic storage.
• Maintain productivity and quality standards while processing large volumes of records.

Front Desk Receptionist - HAMBURG MEDICAL CLINIC, PC

(2024-10 - 2025-02)

• Scheduled appointments and managed patient records.
• Answered and routed calls through a multi-line phone system.
• Greeted patients and provided front-office support for a busy multi-location clinic.

Certified Release of Information Specialist - SCANSTAT / Verisma - Remote

(2021-05 - 2023-04)

• Processed medical record requests for healthcare facilities across Michigan, Missouri, Florida, Illinois, and Iowa.
• Maintained strict HIPAA compliance and confidentiality standards.
• Provided client support and resolved workflow issues to minimize downtime.
• Consistently met site-specific productivity and quality expectations.

Release of Information Specialist - CIOX HEALTH / DATAVANT

(2018-05 - 2020-08)

• Fulfilled medical record requests for hospitals and clinics through mail, email, and fax.
• Ensured timely and accurate processing of patient information requests.
• Maintained compliance with federal and state privacy regulations.

Medical Records Specialist - ALIVATION HEALTHCARE

• Processed medical record requests and completed FMLA documentation.
• Supported Dr. Duffy and a team of seven psychologists.
• Managed patient correspondence through phone, email, and mail communications.

Customer Service Representative - SPIRAL COMMUNICATIONS

(2018-09 - 2019-05)

• Assisted customers with payments, service interruptions, and scheduling.
• Delivered professional remote customer support.

Telemarketer - RECORD RETRIEVAL SOLUTIONS

• Contacted healthcare facilities to obtain medical and billing records on behalf of legal clients.
• Coordinated record retrieval activities and maintained detailed documentation.

Housekeeper - MISSION FIELDS

• Maintained public areas, restocked supplies, and ensured sanitary conditions.
• Ensured facilities remained clean, organized, and presentable.

Fleet Charge Customer Service Representative - MULTI SERVICE CORPORATION

(2012-09 - 2013-03)

• Supported domestic and international fleet charge customers.
• Created customer credit accounts and resolved service issues.

Operations Coordinator - MULTI SERVICE CORPORATION

(2007-10 - 2011-05)

• Provided administrative support for billing, credit authorization, and transaction processing.
• Coordinated workload assignments for third-shift operations.
• Supported domestic, international, and government accounts.

STAY-AT-HOME PARENT

(2003-03 - 2007-10)

Administrative Assistant - FLYNN SALES ASSOCIATES

(2002-02 - 2003-03)

• Processed customer orders and provided administrative support.
• Managed phone communications and office operations.

Office Administrator / Fuel Broker - FUEL MANAGERS

(2000-10 - 2002-05)

• Processed fuel bids and monitored fuel pricing activity.
• Supported office operations in a fast-paced environment.

Administrative Assistant to the Director - EARL MAY SEED & NURSERY

(1998-01 - 2000-10)

• Maintained fuel reports, audited driver logs, and tracked fuel usage.
• Provided administrative support to executive leadership.

Night Auditor - ARBOR DAY LODGE LIED CONFERENCE CENTER

(1995-08 - 1996-08)

• Reconciled daily financial activity for hotel operations.
• Assisted guests and handled overnight customer service responsibilities.

Housekeeper - BEVERLY ENTERPRISES (PRESTIGE)

(1993-01 - 1995-08)

• Maintained resident rooms and common areas according to state standards.
• Assisted with deep-cleaning and inspection preparation activities.

High School Diploma - Conestoga Jr./Sr. High School