Director of Operations at Orleans Security, LLC. (2025-08 – Present)
- Managed staff schedules to optimize resource allocation and enhance efficiency.
- Reviewed operational procedures to identify and implement improvements.
- Resolved customer service issues promptly, maintaining high levels of satisfaction.
- Developed and implemented strategies to maximize efficiency while reducing costs.
- Recognized employees for exemplary service, boosting company morale.
Regional Vice President at Security Solutions of America (2023-01 – 2025-07)
Oversaw daily operations across multiple locations, managing staffing, budgeting, and scheduling to ensure seamless coordination.
- Provided strategic input on regional operations, enhancing planning activities and aligning objectives.
- Addressed customer concerns and complaints, fostering high levels of customer satisfaction through effective communication.
Branch Manager at Security Solutions of America (2017-04 – 2023-01)
Directed daily operations, managing HR, recruiting, scheduling, payroll administration, and invoicing/collections to streamline branch efficiency.
- Cultivated corporate culture emphasizing quality service and teamwork through proactive reinforcement, enhancing employee engagement.
- Executed thorough audits of branch activities, ensuring operational accuracy and compliance with company standards.
Director of Operations at Falcon Security Company (2016-08 – 2017-04)
- Conducted regular audits of operational processes to ensure compliance with regulations and industry standards, mitigating risk and improving operational integrity.
- Fostered professional relationships and established open communication channels among staff, enhancing collaboration and team cohesion.
- Resolved customer issues promptly and professionally, contributing to high customer satisfaction ratings and loyalty.
Human Resources Manager at Diaz Market (2015-01 – 2016-08)
- Certified new hire paperwork, including I-9 forms, ensuring federal compliance.
- Resolved payroll discrepancies, ensuring timely and accurate paychecks for employees.
- Maintained accurate records of employee deductions and payments, supporting financial integrity.
Executive Assistant at Falcon Security Company (2013-01 – 2015-01)
- Managed employee lifecycle processes, enhancing onboarding, performance evaluations, and disciplinary actions to support workforce development.
- Defined performance expectations aligned with job descriptions, clarifying roles to foster accountability and performance alignment.
- Ensured adherence to federal, state, and local employment laws in all HR management aspects.
Recruiter at Talon Consulting Group (2010-10 – 2013-01)
- Collaborated with hiring managers to understand staffing needs and position requirements.
- Conducted thorough candidate screenings to identify top talent for client roles.
- Developed and maintained strong relationships with potential candidates and clients.
Customer Service Manager at RecordMax USA (2008-07 – 2010-10)
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with departments to improve communication and expedite service delivery.
- Maintained accurate records of customer interactions to inform future service improvements.
Human Resources Specialist at Refreshment Solutions (2005-03 – 2008-07)
- Streamlined recruitment and onboarding processes, enhancing candidate experience and reducing time to hire.
- Supported workforce planning and staffing strategies, aligning talent acquisition with organizational goals.
- Facilitated communication between management and employees, addressing concerns and fostering a collaborative work environment.
- Protected human resource information, ensuring confidentiality and operational integrity.
- Coordinated efficient dispatch of service requests to field technicians.
- Cultivated strong customer relationships through exceptional service delivery.
