Business Development Specialist - Care.com Inc - Dallas, Texas
(2022-10 - 2026-03)
- Conducted consultative sales discussions with mid-size and large corporate clients to identify needs, address program inquiries and align solutions with business objectives and performance goals.
- Managed and maintained a Salesforce pipeline of more than 200 B2B prospects and backup care accounts while ensuring data accuracy and reporting integrity.
- Engaged over 50 qualified leads weekly through targeted outreach campaigns utilizing Salesforce and Yesware.
- Coordinated onboarding activities such as scheduling process for cross-functional teams, improving communications and operational efficiency.
- Built and maintained strong client relationships, contributing to customer satisfaction, retention, and long-term account success.
- Collaborated with internal stakeholders to ensure seamless service delivery and supported positive client experiences.
Regional Manager - Veterans Home Care - St Louis, Missouri
(2021-12 - 2022-08)
- Managed client relationships across a multi-state region, ensuring quality service delivery and support for veterans and their families.
- Served as the primary point of contact for intake coordination, service planning and VA benefits navigation.
- Maintained CRM records and streamlined workflow processes to improve communication between departments and enhance service efficiency.
- Partnered with internal teams to coordinate outreach efforts and strengthen community engagement initiatives.
- Resolved client concerns professionally while ensuring compliance with organizational policies and procedures.
Customer Service Representative - Champion Sports - Marlboro, New Jersey
(2017-01 - 2021-10)
- Processed high-volume customer orders while supporting sales activities through phone, fax, email and EDI systems.
- Assisted customers with product inquiries, order management, warranty claims, and account maintenance.
- Collaborated with logistics teams to resolve shipping and delivery issues while ensuring a positive customer experience.
- Supported customer retention efforts through responsive communication and timely issue resolution.
Head of Customer Service - Artisan Manufacturing, Inc - Newark, New Jersey
(2009-01 - 2016-11)
- Directed daily customer service operations for a high-volume manufacturing environment.
- Supervised, trained, and mentored a team of 5+ employees to improve productivity, service quality and operational efficiency.
- Managed customer orders, inquiries, and account concerns while ensuring timely and accurate resolutions.
- Implemented workflow improvements that enhanced response times and streamlined departmental processes.
- Trained team members on up-selling and cross-selling techniques to support revenue growth and retention.
