Operations Support Coordinator at Accommodations Plus International (API) (2025-11 – Present)
- Managed high volume travel requests for airline crews in a 24/7 operations environment.
- Investigated reservation discrepancies and corrected booking records within internal systems to ensure accurate transaction completion.
- Coordinate hotel accommodations and ground transportation across domestic and international locations.
- Resolved complex travel and lodging issues by identifying practical, customer-focused solutions.
- Maintain accurate reservation documentation and update system records to track request status and completion.
- Processed hundreds of reservation updates while maintaining accuracy and SLA compliance.
- Prioritize tasks independently in a fast paced operations environment.
- Escalate critical issues appropriately while resolving routine requests autonomously.
Restaurant Administrative Assistant at Tasca Nyc Restaurant (2024-11 – 2025-11)
- Managed inventory tracking and supply ordering to support daily restaurant operations.
- Assisted with administrative record keeping, scheduling, and vendor coordination.
- Monitored cash handling and tip reconciliation to ensure accurate financial reporting.
- Maintained organized documentation and supported operational efficiency during high-volume periods.
Paramedic at Maimonides Medical Center (2019-09 – 2025-03)
- Supported patients during emergency situations and managing real time patient documentation and communication.
- Monitoring patients using cardiac monitoring equipment and life support technology.
- Provided support during emergency interventions involving defibrillation equipment and rapid response procedures.
- Ensured accurate and timely documentation to support clinical decision-making and patient safety.
- Coordinated communication between medical staff, and patients in fast-paced hospital environments.
- Maintained strict compliance with confidentiality, safety, and healthcare regulations.
Customer Service Call center Lead Representative at Weill Cornell Medicine (2015 – 2017)
- Managed high volume service request queues by reviewing patient and provider inquiries and resolving documentation or system discrepancies.
- Served as escalation point for sensitive cases requiring resolution.
- Provided bilingual support ensuring clear and professional communication.
- Coordinated administrative tasks with providers, insurers, and support staff.
- Case Tracking & Record Maintenance
