Intern at Hearing Labs (2025-09 – Present)
- Assist in providing counseling tailored to the individual's hearing loss and what they may be able to reasonably expect from hearing aids.
- Determining what level of technology is appropriate for the client's loss and lifestyle.
- Audiometric testing to determine the level of a client's hearing capabilities.
- Troubleshooting programming and technical issues regarding client issues with hearing aids.
- Connecting with individuals with empathy and understanding.
- Educating individuals regarding hearing aid cleaning, expectations, and how to use the technology.
Activities Assistant at Landing on Dundee (2025-08 – Present)
- Maintain proper record keeping.
- Communicate resident needs and abilities to the relevant Director.
- Creating programs and giving demonstrations on how to complete activity; providing additional instruction on an individualized level as needed.
- Handle all residents' concerns and complaints with finesse and in a caring, polite, and professional manner.
- Lead various sized groups and one-on-one activities throughout the day
- Ensures implementation of the company values, goodwill, and genuine interest in resident unique individual needs on a daily basis
- Communicating with prospective clients the benefits of residing within the community, and complete tours on an as needed basis.
Café Supervisor at Compass (2025-02 – 2025-07)
- Ensure consistent daily operations in a fast-paced environment while supervising and training a team of five.
- Manage and train cafe staff to provide customers with exemplary service and complete all assigned duties and responsibilities.
- Schedule required breaks and cover all open shifts. In-depth knowledge of and experience in food safety and hygiene regulations—ensure consistent compliance and maintain high standards for staff.
- Multitask, prioritize, and complete competing responsibilities such as cash handling, placement of orders, training, and inventory.
Helpline Specialist at Alzheimer's Association (2017-01 – 2025-01)
- Handled a daily volume of 25+ daily interactions on multiple platforms (phone, live chat, email) to provide disease education, resources, and support.
- Gained experience working with Google Workspace—with a focus on Google Calendar, Chat, Docs, and Sheets—plus CRM Personify. Trained 10+ specialists in their use.
- Engaged in on-the-spot critical thinking to formulate intervention ideas and suggestions while collecting data from each constituent and received Quality Assurance scores of 90%+.
- Built rapport with constituents to assess needs through skills in active listening
- Strengthened Association relationships with past constituents, while developing relationships with new ones.
- De-escalated emergency situations and collaborated with Care Consultants to ensure constituent mental and physical safety.
- Long-standing member of multiple specialty teams: Call Backs, Registration, Live Chat, and Contact Us utilizing organizational skills to efficiently carry out responsibilities.
- Assisted the Training Team in testing 20+ training programs; located and provided additional training materials, especially for Deaf/Hard of Hearing communities.
- Helped develop virtual simulation programs to provide specialists with a perspective of the person living with the disease.
