Kristina Reich

Customer service experience in busy retail and restaurant settings, with strong communication skills and a positive, hardworking attitude. Quick learner with solid problem-solving skills, able to stay focused and perform well in fast-paced environments, and with natural leadership ability when needed. Graduated high school with a 4.0 GPA while learning English in six years, showing strong dedication and adaptability.

Comfortable meeting new people, quick to adjust to new environments, and a dependable team player with a strong work ethic.

Beauty Advisor / Customer Service Specialist at ULTA BEAUTY (2025-09 – 2026-02)

• Assisted 80 customers per shift in selecting products based on their needs, preferences, and concerns.
• Provided product knowledge and recommendations to enhance customer satisfaction.
• Attained 40 product sales per shift with cumulative value of $2K. Exceeded daily sales goal.
• Resolved 23 issues professionally with zero grievances.
• Exceeded loyalty sign-up rate of 15% (at least 15 new loyalty members per 100 transactions).
• Prioritized positive customer experience. Store earned 16 five-star Google reviews.
• Maintained a clean, organized, and welcoming store environment. Enabled 4.1 store rating.

Mechanical & Electrical Maintenance at KRONOSPAN (2025-05 – 2025-09)

Internship

• Performed routine maintenance on 8 mechanical and electrical systems valued at $1.5M.
• Assisted in troubleshooting equipment issues and supporting repairs. Completed 16 work orders.
• Ensured compliance with OSHA standards and internal safety procedures.
• Gained hands-on experience in technical and industrial environments.

Fry Cook / Cashier / Customer Service Specialist / Certified Trainer at RAISING CANES (2022-05 – 2024-01)

• Delivered fast, friendly, and accurate customer service in a high-volume, fast-paced environment.
• Handled # transactions and maintained 99% accuracy during peak hours as cashier.
• Trained # new employees on store procedures and delivering quality customer service.
• Provided peer-leadership to team members to ensure smooth operations and customer satisfaction.
• Enabled team to achieve 37 five-star Google reviews. Improved from 4.0 to 4.4 store rating.
• Recognized for consistency and reliability. Earned superior performance rating in 4 consecutive evaluations.

Server / Manager Assistant at SHANE'S SEAFOOD & BBQ (2024-01 – 2025-01)

• Provided quality customer service in a fast-paced restaurant environment.
• Facilitated 40 orders per shift 99% accuracy. Drove $1.5K in food sales per shift.
• Ensured a positive dining experience for 50 customers per shift. Contributed to 4.0 store rating.
• Maintained positive working culture among peers.
• Assisted with money handling, operational duties, and administrative tasks.
• Supported management with inventory tracking for $8K assets.
• Handled multiple responsibilities at once while maintaining efficiency and professionalism.
• Helped maintain smooth workflow between kitchen and front-of-house operations.

High School Diploma – CAPTAIN SHREVE HIGH SCHOOL (2025-05)