Senior Manager, Master Data Management at Starbucks Coffee Company (2024-05 – Present)
Leading a group of master data domain (~18 employees and ~9 contractors) supporting all enterprise wide databases including location, customer, supplier, item, and employee data within Oracle, SAP, Smartsheet, and internal company tools.
- Leading a group of master data domain (~18 employees and ~9 contractors) supporting all enterprise wide databases including location, customer, supplier, item, and employee data within Oracle, SAP, Smartsheet, and internal company tools.
- Leading and coaching the teams through org and workstream changes while improving team engagement and satisfaction.
- Optimized vendor team performance by managing the team directly and onboarding a challenger vendor for new workstreams.
- Driving continuous improvement on both small and large scales by partnering with our internal customers and robotics team.
Operations Manager, Procure to Pay at Starbucks Coffee Company (2023-12 – 2024-05)
Leader of the Procurement Specialty and Accounts Payable Specialty teams, directly supporting three supervisors with a team of ~20 employees.
- Leader of the Procurement Specialty and Accounts Payable Specialty teams, directly supporting three supervisors with a team of ~20 employees.
- Leading supervisors to effectively deliver multifaceted administrative support for procure to payment services utilizing SharePoint, Pega, Smartsheet, Zendesk, Oracle and Ariba.
- Guided the team through the transformation from Procurement Desk to the Procure to Pay Team in a merger with Accounts Payable.
- Develop and execute process improvements and new tool implementation internally and in partnership with our customer.
- Provide my team, peers and leaders with thoughtful feedback and recognition.
- Foster a resilient, cohesive, and high performing team.
Senior Manager - temporary assignment, HR Shared Services at Starbucks Coffee Company (2024-12 – 2024-05)
Leading a diverse group of teams (~35 employees) executing critical HR activities spanning the partner lifecycle such as candidate care, partner records management, unemployment insurance administration, and HR Compliance.
- Leading a diverse group of teams (~35 employees) executing critical HR activities spanning the partner lifecycle such as candidate care, partner records management, unemployment insurance administration, and HR Compliance.
- Supporting the teams through significant leader changes following changes from supervisor to director level.
- Managing vendor relationships and contracts, driving for more efficiencies and better service.
- Supporting teams in unlocking process improvements through the use of new and existing tools including SAP and Smartsheet.
Senior Manager - temporary assignment, HR Shared Services at Starbucks Coffee Company (2021-02 – 2021-07)
Led a diverse group of teams (~40 partners) executing critical HR activities spanning the partner lifecycle including candidate care, partner records management, and HR Compliance.
- Led a diverse group of teams (~40 partners) executing critical HR activities spanning the partner lifecycle including candidate care, partner records management, and HR Compliance.
- Successfully led the team through the integration and operationalization of new HR work and supported the team through a manager transition.
- Delivered quarterly business reviews to leadership and customers. Utilized metrics, customer/partner feedback and storytelling to successfully represent the team and their performance utilizing Tableau, SAP, and Smartsheet.
- Made appropriate talent and resource decisions to support the partner experience and the business.
- Effectively managed current vendor performance to achieve goals and improve service delivery. Conducted research for a new vendor and presented to the director.
Supervisor, HR Data at Starbucks Coffee Company (2018-06 – 2018-11)
Led a team of analysts performing daily operations for partner data maintenance in multiple systems requiring manual entries, troubleshooting, and auditing to deliver a seamless user experience for all partners.
- Led a team of analysts performing daily operations for partner data maintenance in multiple systems requiring manual entries, troubleshooting, and auditing to deliver a seamless user experience for all partners.
- Improved the team's service level performance and the customer/partner experience through creating a culture of challenging the status quo, implementing continuous improvements, and coaching for individual and team growth - Drove the effort to streamline internal reporting and led the team to significantly reduce service level breaches.
- Learned the team's work to support during high volumes and to assist in reporting technical obstacles quickly and accurately.
Analyst lead, HR Data at Starbucks Coffee Company (2017-07 – 2018-06)
Led the HR Data & Integrity team in workstream management, standards documentation, and in reaching and maintaining service level agreements.
- Led the HR Data & Integrity team in workstream management, standards documentation, and in reaching and maintaining service level agreements.
- Participated in ongoing Taleo releases as a superuser representative. Highlighted potential operational challenges due to new releases and assisted in preventing and solving errors when they did occur.
- Partnered with the BSA team and technology to document errors and identify root causes.
Representative and Senior Representative, Employee Contact Center at Starbucks Coffee Company (2015-12 – 2017-07)
Assisted employees with workplace inquiries, providing policy guidance and support.
- Assisted employees with workplace inquiries, providing policy guidance and support.
- Updated and refined internal resource articles to improve clarity and accessibility.
- Led workplace improvement efforts by gathering feedback and implementing new processes.
Bodily Injury and Property Damage Claims Adjuster at Progressive Insurance Company (2012-03 – 2015-11)
Provided compassionate assistance to customers navigating post-accident resolution while assessing liability.
- Provided compassionate assistance to customers navigating post-accident resolution while assessing liability.
- Negotiated and settled personal injury claims with unrepresented parties with authorization up to $15,000.
