Multi-Unit Team Leader and Senior Tax Analyst at HR Block (2017-10 – Present)
- Solely responsible for hiring, training, ensuring adequate staffing for 3 offices.
- Ordering supplies, handling conflict resolution with client/employee issues, attending leadership meetings.
- District representative for the Engagement Council.
- Analyze and share data with team at office and management levels.
- Trouble shoot software issues and communicate to peers and other tax preparers.
- Write federal and state tax returns for individuals and small businesses.
- Increased client growth year over year, exceeding set goals.
- Led direct marketing to individuals and corporations.
Field representative at ARSG (2014-12 – 2017-04)
- Increase sales through consistent communication with staff and clients.
- Advise management on product location and accessibility.
- Strengthen relationships with retailers with ongoing feedback and implementation.
- Collect and organize data for sales and marketing.
Field Representative and Supervisor at Strategic Solutions (2012-10 – 2015-02)
- Supervised and trained other representatives.
- Increased sales by implementing new strategies for product presentation.
- Encouraged relationships between renowned brands and leading retailers.
- Collected and organized data and presented it to executives.
