Network Engineer - HIGH POINT NETWORKS - Sioux Falls, South Dakota
(2023-09)
- Install, configure, and support LAN/WAN network equipment and next-generation firewall security solutions.
- Monitor and manage NGFW security platforms and support SSL-VPN and IPsec VPN solutions.
- Investigate and troubleshoot network and security events, isolate issues, and document implementations and remediation activities.
- Work through ConnectWise support workflows and coordinate technical response with customers and internal teams.
- Cross-trained on SentinelOne, Mimecast, and KnowBe4 security platforms.
Network Support Engineer - SONIFI SOLUTIONS - Sioux Falls, South Dakota
(2022-11 - 2023-11)
- Provided technical support through phone, email, and Salesforce ticket workflows.
- Performed software and firmware upgrades on Nomadix/Meraki routers and FortiGate/WatchGuard firewalls.
- Conducted troubleshooting using packet capture, spectrum analysis, and log analysis.
- Supported Meraki, Aruba, and Cisco wireless infrastructure and associated security controls.
- Analyzed network issues and coordinated remediation while maintaining customer communication.
Managed Services Data Technician - SDN COMMUNICATIONS - Sioux Falls, South Dakota
(2020-05 - 2022-10)
- Monitored and remediated security and infrastructure alerts generated by SolarWinds and Nuspire.
- Proactively monitored firewall status, isolated issues, responded to anomalies, and initiated resolution.
- Maintained ownership of issues involving Fortinet firewalls, Cisco routers, DDoS protection, and SD-WAN services.
- Investigated network behavior and security events using available monitoring and diagnostic information.
- Communicated incident progress, impending changes, and agreed outages to customers and stakeholders.
- Supported the lifecycle of firewalls, routers, and DDoS protection platforms.
IT Service Technician Level III - RAVEN INDUSTRIES - Sioux Falls, South Dakota
(2019-11 - 2020-04)
- Configured endpoint devices according to security policy standards and supported application whitelisting and software deployment.
- Managed SCCM, Ivanti ticketing, Bomgar remote access, VPN, mobile device management, endpoint deployment, and virus protection software.
- Supported Active Directory, security groups, Okta, Exchange, Office 365, and privileged-access changes.
- Served as IT point of contact for user-access information supporting SOX audits.
- Maintained user access as employees changed job roles and responsibilities.
Technical Customer Trainer and Installation Support - SUMMIT FOOD SERVICE - Sioux Falls, South Dakota
(2018-10 - 2019-11)
- Provided daily technical support through phone and email and performed remote and on-site repairs.
- Led technology installation projects and coordinated third-party hardware/software integrations.
- Provided software and hardware training and worked with customers and project teams to resolve technical issues.
Live Events Service Support Engineer - DAKTRONICS INC. - Brookings, South Dakota
(2011-01 - 2018-08)
- Provided escalated technical support for software, hardware, display controllers, and computer networking equipment, including routers, switches, and firewalls.
- Performed detailed troubleshooting, documented product failures, and deployed firmware and software updates.
- Supported networked technology and integrated systems in large sports venues.
- Designed and supported systems integrating third-party sports, statistics, and video technologies.
- Provided leadership as an escalated technical resource and documented and edited more than 300 knowledge-base articles over five years.
