Kristopher Bocanegra

An enterprising, change-oriented, and innovative data center engineer with extensive experience in data center maintenance, migration, physical security systems, process improvement, technical operations, access control (CCURE 9000), compliance and regulations, and program management. Displays strong problem-solving and organizational skills to adapt to challenges and resolve complex problems. Spearheads strategic initiatives that drive continuous improvement and ensure timely and efficient processes.

A resourceful proven performer who enables a company to optimize performance and deliver seamless and sustainable operations.

IT Facilities Associate - HURON CONSULTING GROUP - Chicago, Illinois

(2023-01 - 2026-12)

Data Center Operations Associate - HURON CONSULTING GROUP - Chicago, Illinois

(2014-01 - 2023-12)

• Maintained, installed, and troubleshot data center environments to insure availability and reliability.
• Served as Specialist with racking and stacking hardware.
• Expertise in replacing OEM hardware such as power supply, HDD, fans, NIC cards, motherboards, and RAM with respective warranty vendors.
• Identify root cause of hardware failures and troubleshoot with warranty providers to provide system logs.
• Documented and managed wire diagrams, rack elevations, and warranty coverage on hardware in DCIM, called Device42.
• Led cross-functional teams to execute 3 data center migrations and hardware consolidation projects.
• Managed and installed environmental monitors.
• Installed and configured physical security hardware and services (CCURE 9000).
• Configured security panels, REX, contacts, doors, readers, locks, and clearances on CCURE 9000.
• Trained colleagues on physical security and other knowledge sharing.
• Manage all inventory and warranty contracts.
• Edit Cisco IOS configuration for troubleshooting and hardware installation.
• Upgraded CCURE 9000 2.9 version to 3.0.
• Supervised and supported CCURE 9000 for 15 remote locations with 1.5K employees.
• Managed cabling fiber optic and Ethernet cables within racks.
• Aided with CCTV and recordings.
• Ensured compliance and yearly external audit reviews for data center and physical security policies.
• Coordinated and managed monthly maintenance windows meetings with the IT Infrastructure team.
• Maintained a clean Data Center environment to insure no environmental impact to hardware or disrupt heating/cooling.
• Managed e-waste vendor relationships and collected inventory, data sanitization, and data destruction reports for compliance purposes.
• Improved revenue from e-waste vendors with 70 / 30 split on reselling IT hardware.
• Collaborated with Network, Storage, PaaS, and Exchange teams for capacity planning for all IT resources.
• Directed project management for office buildouts: Collaborated with general contractors and physical security vendors. Reviewed and marked floor plans. Installed all AV hardware into office conference rooms. Implemented IT equipment into IDF room, network devices, UPS, servers, and environmental monitors.

IT Intern - FEEDING AMERICA - Chicago, Illinois

(2013-01 - 2014-12)

• Managed imaging desktops, laptops, and servers with Windows OS.
• Assisted with first-line support of basic computer software / driver issues.
• Set up new users with computer and phone access.
• Helped deliver Microsoft updates and other critical patches to enterprise.

High School Diploma - LINCOLN PARK HIGH SCHOOL Chicago, Illinois