Patient Care Specialist, Surgical Scheduler, Vascular Specialty Resource Coordinator - Sentara Medical Group - Norfolk, Virginia
(2012-09 - 2024-08)
Supports the Service Area Physicians
- Routinely coordinates day to day deployment of physicians between several hospitals. Creates and maintains weekly schedules for physicians, managing intricate overlapping schedules between hospitals. Actively manages inpatient services for providers to include emergent procedure scheduling. Schedules inpatient and outpatient surgeries to include incoming referrals from Dialysis Units, Nephrology and all other referring providers. Schedules and follows up on all pre-operative clearances and tests
- Routinely performs administrative tasks, which include correspondence, scheduling meetings, preparing departmental statistics, filing, and adjustments of physician schedules. Prepares and processes accounting, payroll, and operation information. In addition, provides support to the Practice Manager, Director, and other leadership team members. Develops team-building activities and workflow improvement processes.
- Routinely coordinates multi-disciplinary environment, which includes clinical, non-clinical staff and navigating patients through program processes and requirements. Resolution of patient, employee and physician concerns and/or complaints. Lead administrative staff to optimize talents, skills and abilities to achieve excellence in meeting and exceeding customer expectations
Office Supervisor - General Booth Pediatrics - Virginia Beach, Virginia
(2003-07 - 2012-09)
- Helped employees to optimize talents, skills and abilities to achieve excellence in meeting and exceeding customer expectations
- Oversight of front-office operations and provided impeccable customer service
- Coordinated daily work activities for clinical and non-clinical staff members
- Provided timely and appropriate resolution to patient, employee and physician concerns and/or complaints
- Accurately maintained personnel files and ensured timely completion of staff performance evaluations
- Responsible for meeting organizational compliance goals and mandatory education
- Processed/edited employee hours and payroll through API
- Processed reimbursement requests for travel and other expenses as they arose
- Ordered and maintained inventory for nursing supplies, office supplies, and office forms
- Managed all aspects of day-to-day operations
- Facility maintenance of physical environment and equipment within office for effective operations
- Patient scheduling for busy office averaging 150 appointments daily
- Finances: accounts payable/receivable, invoicing, insurance billing, and payroll supervision for 35 employees
- Compliance with all healthcare facility, HMO and insurance requirements to include chart auditing, credentialing, management of CACQ files for eleven physicians
- Supervised, coordinated and directed work-flow and functions of personnel to facilitate a safe and efficient work setting and practice
