Financial Services Call Center Representative - Lending Solutions Inc - Albuquerque, NM
(2024-10)
- Processed transactions from bank customers by personal contact, mail and night deposits.
- Interacted with banks and customers to validate information and confirm or cancel authorizations.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Logged details of customer service calls in computer system following correct protocols.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Built trust with customers through personalized conversations.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Data Analyst - TEKsystems - Albuquerque, NM
(2023-10 - 2024-10)
- Anticipated data and analytics needs when developing strategic opportunities.
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions.
- Sorted through data to find any inconsistencies in customer reports to report to the State in order to make changes in benefits.
Maintenance Technician - Top Golf/Callaway - Albuquerque, NM
(2021-02 - 2023-10)
- Responded to telephone inquiries and complaints following standard operating procedures.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Grew lean knowledge, resulting in increased productivity.
- Dismantled, repaired, or replaced devices using hand tools and power tools.
- Organized work areas and equipment aligned with sanitation and cleanliness standards.
- Maintained safe working environment utilizing personal protective equipment.
- Tended to equipment malfunction or failure with minimal downtime to production.
- Complied with OSHA regulations, maintaining safe and clean working environment.
- Assisted supervisor with preventive maintenance and special projects.
Patient Care Coordinator - Dungarvin - Grants, NM
(2017-05 - 2018-03)
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Maintained knowledge of community services and resources available to patients.
- Provided transportation from clients home to dayhab/job.
- Assisted clients in achieving care plan and coordinated with other care givers/therapists/physicians to help clients achieve goals set by them and their care providers.
- Kept track of medications that were needed and made sure the appropriate dosages were given at the appropriate times.
- Made sure that any medical appointment was kept and attended, and kept record of any upcoming appointments to pass along to family/care team.
- Assisting in toileting and any hygiene needed while at the dayhab facility.
Medical Technician - Cibola County Detention Center - Grants, NM
(2003-10 - 2004-06)
- Assessed nature and extent of injuries and illnesses to establish and prioritize medical procedures.
- Administered and read TB tests upon admission of residents.
- Recognized and reported abnormalities or changes in patient health status to nursing supervisor.
- Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes.
- Provided safe wound care and observed for any infection.
- Administered daily medications to residents that required such. Checked for proper dosage and appropriate times of day to administer said medications.
- Stand by for emergency care in cases of extraction from cell or any type of abnormal or dangerous situations.
- Triage for residents with medical complaints.
