Customer service specialist with 15+ years of experience
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Customer service specialist with 15+ years of experience in call centers, hospitality, and client-facing roles. Known for strong communication, problem-solving, and the ability to handle high-volume environments while delivering excellent customer experiences and building lasting relationships.
Customer Service Representative - DISH - Chandler, AZ
(2024-07)
Manage Boost Mobile accounts and resolve customer issues. Provide efficient, high-quality support in a fast-paced environment.
Kennel Technician / Receptionist - TopDog Boarding & Training - Tempe, AZ
(2022-07 - 2023-07)
Managed front desk operations, client check-ins, and animal care including kennel cleaning and supervision.
Reservation Agent - Great Wolf Lodge - Colorado Springs, CO
(2020-01 - 2022-06)
Booked reservations, sold vacation packages, and provided guest support in a hospitality environment.
Receptionist - Ink Gallery - Colorado Springs, CO
(2019-09 - 2020-01)
Greeted clients, processed transactions, and handled administrative tasks.
Customer Experience Supervisor - Grubhub - Chandler, AZ
(2018-01 - 2019-12)
Managed escalated customer complaints and supported team resolution processes.
Customer Order Specialist (Remote) - SYNQ3 Restaurant Solutions
(2017-01 - 2018-12)
Handled high-volume orders and customer inquiries in a remote environment.
Transportation Dispatcher - Colorado Springs Shuttle
(2017-01 - 2017-12)
Scheduled drivers, coordinated operations, and resolved customer concerns.
Graphic Design - Salt Lake City, UT
GED - Davis Applied Technology College
