Vault Supervisor - Hawthorne Savings, FSB - Westchester, LA
(2005-05 - 2007-07)
- Supervised vault operations, ensuring adherence to safety and security protocols.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained and mentored team members on best practices for vault management and compliance.
- Implemented process improvements, enhancing operational efficiency and accuracy of transactions.
- Coordinated audits and inspections, ensuring regulatory compliance and operational integrity.
- Processed quarterly vault and ATM audits.
- Ensured compliance with federal regulations regarding cash handling procedures and reporting requirements for large monetary transactions.
- Handled escalated issues or disputes between employees professionally while maintaining confidentiality when necessary.
- Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
- Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
- Supervisor: Isador Gutierrez
Counting Offerings - Apostolic Assembly Of The Faith In Jesus Christ
(2005-11 - 2006-11)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Count all currency offerings collected.
- Add all checks collected.
- Organize bank deposits.
- Supervisor: Daniel Sanchez
New Accounts Representative - Hawthorne Savings, FSB - Redondo Beach, CA
(1999-09 - 2004-05)
- Managed new account setups and ensured accurate data entry into system.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Collaborated with sales team to streamline onboarding processes for new clients.
- Trained junior representatives on best practices for account management and customer engagement.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
- Presented new and additional products and services to existing customers.
- Provided customers with additional information regarding account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
New Accounts Rep. - Hawthorne Savings, FSB - Hawthorne, CA
(1996-10 - 1999-08)
- Customer Service Representative
- Responsible for opening new consumer and business accounts
- Cross-sell Bank products and services
- Accept credit card applications from customers and answer routine questions regarding credit applications.
- Input all consumer and business accounts daily
- Telemarketing, and participate with branch promotions
- Answer telephone and routine questions
- Assist customers with account inquire
- Teller, handled deposits, withdrawal, answer phones.
- Process Savings Bond, Money Orders, Travelers Checks and General Ledgers
- Supervisor: Larry Franklin
Teller - First Interstate/ Wells Fargo Bank - Carson, CA
(1996-05 - 1996-10)
- Assist customer with teller transactions
- Minimize loss exposure by adhering to bank policies
- Assist customer with account inquiries
- Support Operations Dept. with transactions, and other areas as needed
- Generate referrals to Financial Officer
- Participate with branch promotions
- Customer Service Representative
- Supervisor: Adriana Ramirez
Cashier - Bagels Galore-San Pedro - San Pedro, CA
(1995-12 - 1996-05)
- Cashier
- Prepare Bagels, drinks, sandwiches
- Take phone orders
- Supervisor: Norman
