Payment Processing Representative - Dovenmuehle Mortgage - Elgin, IL
(2013-07 - 2023-01)
- Researched delinquent tax payments and canceled payments for correct amounts and accountant numbers
- Processed overpayment refunds to homeowners' accounts
- Managed homeowner escrow accounts using spreadsheets to verify all homeowner information and tax information
- Conducted detailed tax analysis using formula to verify amounts to be paid was correct
- Communicated with taxpayers and mortgage brokers daily
- Balanced and arranged high-volume wire transfers and automatic payments
- Paid property taxes from homeowners' escrow accounts to assessor office
- Sent delinquency notices homeowners to avoid being penalized
- Met department goals including completing spreadsheets daily and ensuring all notifications sent out properly
- Performed clerical duties including faxing, filing and wiring funds
Customer Service Coordinator/IRT - Verizon Wireless - Elgin, IL
(2005-03 - 2012-02)
- Responded to customer inquiries about billing, payments, phone plans, equipment and service plans
- Used the Workflow Email processing system to manage and log web inquiries
- Created and proofread customized responses for customer satisfaction
- Handled written correspondence from external/internal customers
- Recommended data solutions, products, and services to potential customers
- Accurately routed non-customer emails to appropriate departments
- Utilized online systems (e.g., Visona, ACSS, Info Manager) to research and resolve inquiries
- Performed daily tasks within productivity and efficiency standards
- Assisted the customer care team in achieving goals and objectives
Sr. Rep Credit/Activation - Verizon Wireless - Elgin, IL
(2005-03 - 2006-01)
- Provided inbound customer service and POS support to agents
- Assisted with backup for customer service during high service levels
- Supported manual activation of customer phone services and navigate billing systems
- Knowledgeable in credit system and scoring policies to discuss with customers
