Krithika Kamlesh

Highly motivated and customer-focused professional with 5+ years of experience in customer service, administrative coordination, and HR support. Proven ability to manage high-volume interactions, resolve complex issues efficiently, and deliver exceptional customer experiences. Skilled in communication, conflict resolution, and multitasking in fast-paced environments. Strong track record of improving customer satisfaction, streamlining processes, and supporting cross-functional teams.

HR Assistant - K2 Consultation

(2025-04)

• Act as a key point of contact for employee and candidate inquiries, ensuring timely and professional responses
• Coordinate end-to-end recruitment processes including scheduling interviews and follow-ups
• Support onboarding activities and resolve queries related to documentation and policies
• Maintain accurate employee records and ensure compliance with company standards
• Assist in payroll tracking, attendance management, and reporting
• Improved internal communication efficiency by maintaining structured data systems

Administrative Coordinator - Little Sunshine’s Playhouse & Preschool

(2023 - 2025)

• Managed front desk operations, handling high-volume calls, emails, and in-person interactions
• Served as primary contact for parents, resolving concerns with professionalism and empathy
• Coordinated scheduling, attendance tracking, and daily operations
• Improved parent satisfaction through timely communication and proactive follow-ups
• Ensured compliance with operational and regulatory standards

Lead Teacher - Little Sunshine’s Playhouse & Preschool

(2022 - 2023)

• Built strong relationships with parents through consistent communication and updates
• Addressed concerns and provided solutions related to student progress and development
• Demonstrated patience, empathy, and strong interpersonal skills in daily interactions
• Managed classroom operations while maintaining a safe and positive environment

Customer Service Coordinator - Intuit

(2021 - 2021)

• Handled high-volume customer interactions via phone and email in a fast-paced environment
• Resolved billing, account, and technical issues effectively, ensuring customer satisfaction
• Escalated complex cases and ensured timely follow-up and resolution
• Maintained accurate customer records in CRM systems
• Recognized for maintaining high service quality standards

QA Analyst - Infosys

• Identified and resolved system issues, improving overall product quality
• Documented defects and collaborated with teams to ensure resolution
• Strengthened analytical thinking and attention to detail

Administrative Executive - Anna University

• Supported administrative operations including documentation and reporting
• Coordinated with departments to ensure smooth workflow
• Maintained records and handled internal communications

Bachelor of Engineering - Anna University