Kriti Jauhar

Principal Technical Consultant and Technical Project Manager with several years of experience leading and implementing technical solutions within Infor's Practice for the service industry. Experienced in leading RICE development work including interface and IPA design and development, reporting strategy, tenant strategy, configuration console, and data conversion — consistently applying Infor's methodology across all project phases to deliver effective business solutions that optimize client requirements.

Technical Project Manager at Infor (2017-04 – 2026-07)

Served as Technical Project Manager for Infor Cloud Suite implementations, providing solution delivery strategies for technical deliverables.

• Led cross-functional planning for feature rollouts on the Infor OS/ION platform, aligning product roadmap with customer timelines; delivered release walkthroughs for 2 major annual releases.
• Advised clients on technical administrative issues, system performance, and async job management; performed technical health checks for large clients under the "Get Healthcare Healthy" initiative.
• Delivered Tenant Strategy, RICE Development Strategy, and Reporting Strategy sessions; tracked JIRA/Aha! progress on co-innovation items for clients.
• Acted as escalation point between customers, Infor Support, and Product Engineering for critical implementation blockers, driving resolution within SLA.
• Leveraged the Infor Deployment Methodology (IDM) to drive end-to-end project delivery, encompassing process mapping, requirement specifications, testing, and system cutover.

Data Conversion Lead at Infor (2017-04 – 2026-07)

• Developed and led the HR Talent (HRT) data conversion strategy, defining scope, mapping methodology, and validation approach for multi-source employee data conversion.
• Executed successful data conversion for 65,000+ employees across two legacy systems and two client entities, achieving zero data integrity issues at go-live.
• Designed and delivered data conversion strategy for a large GovCloud client, executing a Conference Room Pilot (CRP) that validated accuracy and secured client sign-off ahead of cutover.
• Led iterative mock conversion cycles, resolving data discrepancies through root-cause analysis and recommending validation tools for post-conversion sign-off.

Infor Process Automation at Infor (2017-04 – 2026-07)

• Developed approval workflows and inbound/outbound interface automations using Infor Process Automation (IPA) for HR Talent (HRT), Financials & Supply Management (FSM) and Workforce Management (WFM) modules.
• Educated client stakeholders on approval hierarchy design and workflow logic; translated complex business requirements into actionable technical specifications.
• Delivered successful go-live of automated IPA processes, eliminating manual intervention and streamlining approval routing for end users.

Reporting & Configuration Console at Infor (2017-04 – 2026-07)

• Led reporting strategy workshops and served as tech lead for Infor reporting tools, helping clients convert legacy reports to Infor Landmark Reporting (Report Catalog, List View, Birst) within HRT and FSM.
• Customized and extended HRT and FSM applications by configuring fields, forms, and list views using LPL to improve usability and align with business requirements.
• Developed custom action requests and custom list view/report catalog reports using LPL to automate and streamline key business processes.

Principal Technical Consultant at Ciber (2010-11 – 2017-03)

• Estimated, scoped, planned, and led implementation of Lawson Business Intelligence (LBI) & Process Flow solutions at various clients, leading offshore and onshore project teams.
• Designed, developed, and quality-reviewed custom interfaces using Infor Process Automation (IPA) and Process Flow.
• Created custom reporting solutions using SSRS and Crystal Reports against Lawson S3, M3, Lawson Budgeting & Planning, LTM, and other non-Lawson systems.
• Developed a custom data warehouse solution against Lawson Financials using Business Performance Warehouse (BPW) for ETL; built SQL Server OLAP cubes with 450+ custom metrics and KPIs.
• Provided project leadership, architecture, and technical solution development using LBI, Healthcare Analytics, Process Flow Integrator, IPA, Landmark, LTM, and system conversions/upgrades.
• Implemented LTM action requests and custom screen configurations using Configuration Console; created technical training materials and led LBI, Crystal Reports, and Process Flow workshops.

Lawson Business Intelligence (LBI) Technical Consultant at Lawson Software (2007-04 – 2010-11)

• Gathered technical and business requirements from mid- to large-size Lawson S3/M3 clients and planned, designed, and delivered LBI reporting projects, writing complex SQL and PL/SQL against Oracle, SQL Server, DB2, and Lawson M3/S3.
• Developed complex Crystal Reports with drill-around/drill-down functionality against Lawson ERP modules (GL, AC, HR, PR, PO, IF, AP, AR, RQ); built Role-Based and Enterprise Executive Dashboards with KPI alerts for senior management.
• Created Lawson Smart Notifications and LBI security roles/groups; introduced report bursting to cut report maintenance, and customized BPW dimensional models to meet multidimensional reporting needs.

M.S. in Information Systems – DePaul University (2006-04)

B.S. in Computer Applications – Punjab Technical University (2002-05)