Krystal Saravia

Results-driven veterinary professional with extensive experience in client service leadership, surgical coordination, and financial operations within a high-volume specialty practice. Proven ability to supervise large teams, manage 70–100 daily client interactions, and coordinate surgical cases from intake through follow-up. Recognized for improving workflow efficiency, reducing wait times, and strengthening team performance through training and leadership.

Highly skilled in financial processes, client communication, and operational organization in fast-paced clinical environments.

CSR Supervisor / Financial & Surgery Coordinator at Sawgrass Veterinary Cardiology (2022-10 – Present)

• Supervise and lead a team of 15+ employees, ensuring efficient front-desk and hospital operations
• Coordinate approximately 6 surgical procedures per month, managing all aspects including scheduling, estimates, client communication, and post-operative follow-ups
• Manage financial operations including invoicing, payment collection, and insurance coordination
• Handle high-volume workflow of 70–100 daily client interactions, including appointments and phone communications
• Improve workflow efficiency and reduce client wait times through process optimization
• Train and onboard new hires, enhancing team performance and consistency
• Oversee daily hospital workflow, ensuring seamless coordination between doctors, staff, and clients
• Provide exceptional client service by handling inquiries, emergencies, and follow-ups
• Educate clients on discharge instructions and ongoing patient care
• Maintain accurate medical records, lab reports, and documentation
• Utilize Weave and Instinct software to manage communication and workflow
• Serve as a translator for Spanish-speaking clients

Main Receptionist at VCA Hollywood Animal Hospital (2020-07 – 2022-10)

• Delivered high-level client care by managing front desk operations and patient intake
• Scheduled appointments and maintained consistent communication with clients
• Processed payments and explained services, products, and treatment plans
• Educated clients on pet care, preventative medicine, and hospital services
• Maintained detailed medical records and documentation
• Assisted in client retention through follow-ups and service recommendations
• Provided bilingual support for Spanish-speaking clients

Manager at Time Confection (2016-03 – 2021-11)

• Led and supervised a team of 7–15 employees daily
• Conducted employee evaluations, hiring, and training
• Maintained operational efficiency and ensured production goals were met
• Enforced safety procedures and compliance standards
• Managed staff scheduling and workflow coordination

General Manager at McDonald's (2011-12 – 2016-03)

• Supervised daily operations and a team of 9–12 employees
• Managed financial operations including cash handling, deposits, and budgeting
• Oversaw inventory, ordering, and supply distribution
• Trained and developed staff and management team members
• Ensured high standards of customer service and operational excellence

High School Diploma – Charles W. Flanagan High School (2014)