Krystel Markland

Dynamic and results-driven leader with 10+ years of experience in operations management, employee supervision, workforce development, and organizational leadership. Proven ability to build high-performing teams, improve employee engagement, and maintain compliance with policies and procedures. Adept at aligning people strategies with business goals to drive retention, productivity, and company growth.

Operations Manager (HR-Focused Leadership Role) - Starbucks - Bohemia, NY

(2014-12)

• Lead workforce operations for a high-volume retail environment, managing employee relations, performance, and team development
• Supervise, coach, and mentor team members and supervisors, fostering a culture of accountability, engagement, and professional growth
• Drive employee retention and engagement through leadership initiatives, recognition programs, and development plans
• Conduct performance evaluations, provide constructive feedback, and support career progression for team members
• Train and onboard new hires, ensuring effective integration into company culture and operational standards
• Partner with leadership to implement policies and ensure compliance with company standards and employment practices
• Analyze workforce trends, staffing needs, and performance metrics to support data-driven decision-making
• Successfully maintained 100% inventory excellence (FY25 Q2) by training leaders in accountability, planning, and operational discipline
• Managed labor planning, scheduling, and operational costs to meet financial targets while maintaining workforce efficiency
• Resolved employee concerns professionally, maintaining a positive and compliant work environment

Corpsman, Medical Supervisor - United States Navy - Washington State

(2007-11 - 2013-11)

• Supervised and trained a team of 10 personnel, focusing on professional development, performance management, and operational readiness
• Managed personnel administration, recordkeeping, and compliance for 200+ service members
• Developed training programs that resulted in 50% of staff advancing to the next pay grade, demonstrating strong leadership and mentoring ability
• Ensured organizational compliance through accurate documentation, audits, and adherence to military regulations
• Oversaw onboarding and readiness processes, ensuring all personnel met required standards
• Received the "Blue H" Award for achieving over 90% medical readiness through effective team leadership and operational oversight

Bachelor of Arts - English - Stony Brook University