Kumara Kumarasinghe

Customer service and operations professional with 10+ years of combined experience in airline passenger services, warehouse operations, and retail management. Experienced in handling customer questions, phone-based communication, scheduling, data entry, order processing, documentation, and resolving issues in fast-paced environments. Calm, friendly, professional, and dependable with strong attention to detail.

Seeking a remote Answering Service Agent / Customer Service Representative role where excellent communication and customer care can support callers and clients.

Manager - Inspire Ventures LLC - Houston, TX

(2023-12)

• Manage daily store operations while maintaining a professional, customer-focused environment.
• Schedule employee shifts, monitor attendance, and coordinate staffing to maintain reliable service.
• Process payroll and verify employee hours with strong attention to accuracy and confidentiality.
• Handle customer questions and operational issues, responding professionally and working toward timely solutions.
• Maintain inventory records, place orders, and track merchandise to support smooth daily operations.
• Manage cash handling, deposits, and financial records accurately.
• Balance multiple priorities while maintaining organized records and consistent service standards.

Warehouse Associate - Amazon.com Services - Richmond, TX

(2021-12 - 2022-12)

• Processed customer orders accurately and efficiently while meeting daily productivity and quality standards.
• Verified merchandise, labels, and shipment information to reduce errors and delays.
• Used warehouse systems and equipment to locate, organize, and track inventory.
• Worked effectively in a fast-paced environment while following safety procedures and deadlines.
• Coordinated with team members to keep orders moving and resolve workflow issues quickly.

Airport Service Agent - SriLankan Airlines - Sri Lanka

(2013-04 - 2018-10)

• Provided front-line customer service to passengers by answering questions and assisting with check-in, boarding, and ticketing.
• Communicated flight schedules, gate information, delays, changes, and airport procedures clearly and professionally.
• Verified travel documents and passenger information while following airline and security requirements.
• Processed baggage and maintained accurate passenger and travel documentation.
• Made boarding announcements and helped manage passenger flow to support on-time departures.
• Coordinated with ground crew and flight staff to resolve customer needs and operational issues.
• Handled customer concerns calmly and professionally in a high-volume, time-sensitive environment.
• Managed flight changes, delays, and rebooking arrangements while maintaining a positive customer experience.
• Followed TSA/airport security-related procedures and airline policies to maintain passenger safety.

G.C.E. Advanced Level Examination - Sri Lanka (2009)

G.C.E. Ordinary Level Examination - Sri Lanka (2006)