Lead UX/UI Designer at Cloutics Coders Inc (2026-05 – Present)
- Conducted discovery interviews with 3 user groups to map ICHRA regulatory requirements and reimbursement rules for the platform design.
- Mapped the end-to-end reimbursement journey, from plan comparison through employer approval to identify where regulatory complexity was creating user confusion for plan enroll.
- Delivered low-fidelity wireframes and flow diagrams for plan selection and reimbursement, used to validate scope with compliance and engineering stakeholders.
Senior UX/UI Designer at Infosys Limited (2019-06 – 2026-05)
Healthcare & Enterprise Analytics — Core Focus
- Designed OpenAI LLM-powered conversational AI for a US Healthcare Network, defining prompt architecture, schema-driven interactions, and AI response evaluation criteria to let enterprise users query healthcare analytics in natural language — including Deep Dive and Compare workflows for cross-dataset insight extraction, scenario modeling and Microsoft Bot Framework.
- Redesigned Report Builder for the same client's Global Analytics Platform, streamlining the report library and metrics configuration to cut report creation time by 72% and improved governance.
- Transformed the Optum Reporting Portal (ORP) for UHC from a legacy task-based structure into a scalable, entity-centric navigation system, reducing cognitive load across 3 user roles; produced an end-to-end product demo video (narration, storyboarding, animation) to drive stakeholder alignment.
- Designed scalable B2B healthcare workflows spanning member/provider operations, coverage subscriptions, and claims adjudication, paired with a reusable design system and Power BI dashboards for resource utilization insights.
- Led moderated usability testing and interviews with real-time users on the analytics platform, translating findings into WCAG-accessible design changes that increased user adoption by 42%.
- Built interactive prototypes using HTML/CSS and AI-assisted coding tools to accelerate engineering validation and evaluation frameworks, and delivered role-based data visualizations for 7 user types within an agile/scrum workflow.
- Also led UX across manufacturing, e-commerce, government, and consumer platforms — including a Daily Dispatch production portal for a US aviation manufacturer (18% fewer operational delays), a B2B e-commerce checkout/subscription redesign, a US retail e-commerce platform (Core Web Vitals optimization), India's Income Tax Portal (Tableau integration), a metaverse concept platform, a Bing search redesign (63% bounce-rate reduction), and Hasbro's brand-positioning UI framework.
- Managed and mentored a team of 11 designers; led pre-sales efforts, UX roadshows, and design hiring/resource planning across the org.
Visual Designer at Cognizant Technology Solutions (2015-09 – 2019-06)
- Designed end-to-end UX for a middle-mile logistics platform for a major North American client — mapping the product roadmap, automating manual operations workflows, and introducing interactive driver-communication features that improved operational efficiency by 20%.
- Translated complex Agile methodologies (Kanban, Scaled Agile) into accessible visual communication and internal training assets, improving cross-functional team adoption of new processes.
- Produced brand and event design assets supporting organizational communication and stakeholder engagement.
