Kun Woong Chung

Customer-focused IT technician with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Additionally another 2 years as an IT printer technician. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

IT Support/Printer technician - Garment Printer Ink

(2022-01 - 2024-12)

• Install, configure, and deploy network and local printers
• Troubleshoot hardware, firmware, and software-related printer issues
• Diagnose connectivity problems (USB, Ethernet, Wi-Fi, print servers)
• Perform preventive maintenance and routine servicing
• Replace defective components (rollers, fusers, toner units, drum kits, etc.)
• Configure printer drivers and print management software
• Support multi-function devices (scan, fax, copy features)
• Manage print queues and resolve spooler errors

Sales associate - Leslie's pool supplies and services

(2015-01 - 2020-12)

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Receiving trucks and shipments/shipping and processing orders
• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

fashion merchandising - Nassau community college (2021-01 - 2022-12)