Quality Customer Service Manager - First Quality
(2023-01)
- Lead customer quality review meetings to analyze complaint trends and drive corrective actions across manufacturing facilities.
- Coordinate and guide CAPA activities to ensure timely implementation of corrective and preventive actions.
- Support Quality Management System compliance through audit coordination and quality documentation management.
- Manage customer audit requirements, including Responsible Sourcing program compliance activities.
- Oversee annual customer testing programs to ensure adherence to quality and regulatory standards.
- Collaborate with cross-functional teams to resolve quality concerns and improve customer satisfaction.
- Analyze complaint data and quality metrics to identify trends and support continuous improvement initiatives.
Quality Engineer II - First Quality Retail Services
(2021-06 - 2022-12)
- Maintained raw material specifications and supported document control activities within the quality system.
- Led validation activities for new production lines and product launches.
- Generated and analyzed DPMO reports to identify process improvement opportunities and reduce defects.
- Supported complaint investigations, root cause analysis, and implementation of corrective actions.
- Assisted with implementation and improvement of quality-related software systems.
- Worked closely with manufacturing and quality teams to ensure compliance with established procedures and standards.
Technical Services - First Quality
(2015-01 - 2021-06)
- Supported quality system improvements through technical analysis, documentation updates, and product failure investigations.
- Managed communications with internal departments and external stakeholders regarding quality and technical concerns.
- Organized and analyzed operational data to support quality decisions and process improvements.
- Assisted with departmental planning, resource management, and continuous improvement initiatives.
- Promoted collaboration across teams to support manufacturing quality objectives and operational efficiency.
Quality Lab Supervisor - First Quality Retail Services
(2012-12 - 2014-12)
- Supervised and developed a team of 20 laboratory associates in a manufacturing environment.
- Managed Non-Conformance Report (NCR) processes and supported corrective action activities.
- Identified and implemented laboratory process improvements to enhance efficiency and compliance.
- Supported quality testing and documentation activities to maintain adherence to company standards.
Quality Engineer - First Quality Retail Services
(2009-06 - 2012-12)
- Oversaw raw material specifications and quality documentation processes.
- Led and analyzed validation activities for new manufacturing lines and products.
- Assisted with implementation of quality system software and process improvements.
- Supported quality assurance initiatives and manufacturing compliance activities.
Quality Assurance Analyst - First Quality Retail Services
(2007-10 - 2009-06)
- Performed quality inspections and supported manufacturing quality assurance processes.
- Assisted with complaint analysis, documentation review, and quality reporting activities.
- Supported compliance with internal quality procedures and manufacturing standards.
Documentation Coordinator - Covidien
(2006-06 - 2007-10)
Accounting and Purchasing - Four Seasons Hotel of Philadelphia
(1999-12 - 2006-07)
Accounting and Sales Representative - A. Esposito Inc
(1998-05 - 1999-09)
