Kusuma Smith

Energetic, hospitality-driven, and highly adaptable Server with over 3 years of hands-on experience in fast-paced, high-volume dining environments. Proven track record of maximizing restaurant revenue through strategic upselling, menu item positioning, and exceptional guest engagement. Backed by an international hospitality background as a former Cabin Crew member, bringing superior communication skills, calm crisis management, and strict adherence to service standards.

Committed to delivering memorable dining experiences that drive repeat business and customer loyalty.

Server - Wave Sushi / Sweet Rice - Chicago, IL

(2022-11 - 2025-09)

• Delivered exceptional, personalized hospitality to a high volume of guests in fast-paced dining environments, consistently maintaining excellent customer satisfaction scores.
• Successfully increased average check size and table margins by proactively suggesting premium appetizers, daily specials, and skillfully upselling beverages.
• Managed accurate food and beverage orders through restaurant POS systems, ensuring dietary restrictions and special modifications were communicated precisely to the kitchen.
• Prepared and crafted standard and specialty beverages in compliance with house recipes and health codes.
• Executed daily cash, credit, and gift card transactions using the cash register; led end-of-day financial close-out and cash drawer reconciliation with zero discrepancies.
• Maintained a clean, organized, and sanitary dining area and side stations in accordance with local food safety regulations.

Sales Coordinator - Malee International Company Limited - Bangkok, Thailand

(2021-05 - 2022-04)

• Coordinated end-to-end client logistics, serving as the primary point of contact for international accounts regarding pricing and fulfillment.
• Partnered closely with internal supply chain and logistics teams to secure timely, accurate delivery of food product export orders.
• Generated official business quotes and commercial invoices, cross-referencing ledger entries to remove errors and prevent billing friction.

International Trade Specialist - Material World Co., Ltd. - Bangkok, Thailand

(2017-08 - 2021-01)

• Nurtured a robust portfolio of key corporate accounts, executing business reviews focused on revenue growth and account retention.
• Analyzed complex historical B2B purchasing patterns and forecasted market demand to maintain appropriate inventory buffer stock.
• Mitigated supply chain risks by proactively resolving customs and freight delays, safeguarding critical product delivery timelines.

Cabin Crew - Oman Air - Muscat, Oman

(2013-10 - 2016-06)

• Delivered premium hospitality and standard-compliant safety operations for elite, high-volume international clientele.
• Resolved complex passenger inquiries and situational challenges with composure under high-stress, safety-critical environments.

Bachelor of Business Administration - International Business Management - University of the Thai Chamber of Commerce