Kwasi Agyei

Detailed-oriented person with over three years of hands-on experience in desktop support, hardware and software troubleshooting, and user assistance across windows, IOS, and Android platforms. Adept at resolving technical issues, managing tickets, and supporting onboarding processes using established procedures. Strong communicator with a knack for translating complex technical concepts into user-friendly language.

Currently a graduate with associate degree in information security with multiple certifications in cybersecurity, digital literacy, and Data science analytics and pursing my B.S. Information technology at Towson University.

COVERAGE TESTER (county 911 Dispatch) & Service support Technician (DC MPD) - SBP consultant

(2025-05)

• Using Motorola solution voyager equipment for testing performance by measuring RSSI, BER, DAQ
• Accurate Data collection and Reporting
• Compliance verification
• Installing LPRs on the district police intercepts and on the district street.
• RJ45 cable termination.
• Critique point and radio installation
• Electrical installation.

Desktop support technician - Living Sans Frontier - Hagerstown, Maryland

(2023-09)

• Diagnosed connectivity issues for residential homes, installed and tested network cabling, routers and switches.
• Ensure safety compliance and accurate installation documentation.
• Troubleshooting laptops, desktops, mobile devices and enterprise apps.
• Perform updates, software installs, and endpoint security checks
• Resolve VPN, Microsoft 365 and account issues.

Cable Technician - CUI Telecoms LLC - Lanham, Maryland; USA

(2022-12 - 2023-09)

• Installed Cat5/Cat6 cabling and supported network connectivity for enterprise clients.
• Assisted with hardware setup and basic configuration of access points and switches.
• Ensuring compliance with safety protocols and site-specific standards.

Site Engineer / Support Technician - Huawei Technologies Ghana S.A, Ltd - Accra

(2019-01 - 2021-09)

Delivered field support for telecom infrastructure including routers and switches.

• installed and maintained windows/Linux system in industrial settings.
• Resolved alarms and performed preventive maintenance on network equipment.
• Provide Tier 1 support for windows-based systems and peripherals devices.
• Diagnosed hardware/software issues and perform basic repairs.
• Installed printers, routers, and configured user account.
• Document support tickets and created user guides for common issues.
• Collaborate with remote team to troubleshoot and escalate complex issues.

B.S. - Information Technology - Towson University

Associate degree - Information Security - Prince George's Community College (2025-08)