VIP Hospitality Concierge Rep at Hard Rock Casino & Hotel Tampa (2025-02 – Present)
- Anticipated guest needs proactively to create memorable stays
- Built and maintained relationships with premium clientele through professional communication and personalized service.
- Managed VIP arrivals, departures, room preferences, amenities, and special accommodations with strong attention to detail and critical Excel spreadsheet knowledge
- Coordinated reservations for dining, entertainment, transportation, nightlife, spa services, and exclusive guest experiences
- Demonstrated strong multitasking, conflict resolution, and customer service skills while maintaining a polished professional image.
Client Fulfillment Specialist at Long Home Products (2024-05 – 2024-12)
- Data entry & processing financing & loan documents
- Scheduling projects and abiding by scheduling procedures & time frames
- Arranging dumpster scheduling & pickups on job sites along with performing daily calls to check-in on customers throughout the duration of their projects
- Problem-solving problematic projects and working with clients & project managers to find effective solutions
- Assisting customers with project development and advising them of construction protocols needed to perform their installations
ERS Call Center Representative at AAA American Automobile Association (2022-09 – 2023-11)
- Dispatching emergency roadside assistance to members
- Analyzing accounts & offering beneficial services to members
- Verifying personal information of the members and placing service requests efficiently in software applications
- Data entry & performing geographical location spotting
Leasing Consultant/Agent at Oakland Management (2020-09 – 2022-08)
- Leasing/selling inventory to qualified prospects
- Generated lease paperwork for all new move-ins, collected monies due at move-in, provided move-in packages, and ensure smooth execution of new move-in experience
- Renew leases with current tenants & creating leases for new tenants
- Negotiated and closed leases with over 300 prospective tenants, resulting in a 30% increase in occupancy rate
Guest Service Representative at Detroit Marriott at the Renaissance Center (2018-12 – 2020-07)
- Greet guests with a warm and friendly demeanor upon arrival.
- Efficiently handle check-in and check-out procedures, ensuring accuracy in guest information and payment transactions.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Complete daily reports and communicate relevant information to the management team.
Call Center Representative at Comcast (2017-08 – 2018-11)
- Cross-selling & promoting multiple products to customer in a call center environment
- Troubleshooting various issues with services and discovering the needs of each customer
- Maintaining adequate call flow and quality metrics
- Handled high-volume of customer inquiries in a professional and timely manner
