Kyaira Cox

I am a motivated, dependable and hard worker with at least 5 years of customer service, fast food, retail, inventory and fast paced environments and 1-2 years in security/ supervision. Very strong at multitasking, problem solving, and providing approachable support to customers. Quick learner with a positive attitude who adapts easily to new systems and tasks. Looking to bring strong work ethic to and reliability to a team focused workplace

Cashier/Trainer - Wingstop

(2021-12 - 2022-07)

• Effectively communicate information both to and from store management and crews.
• Process customer orders and record them in the restaurant database.
• Training new managers, team members and shift leaders.
• Train cashiers how to ring up customers, give accurate change and knowledge of the POS system.
• Give shift leads orders via written or verbal communication.
• Take orders through verbal and written communication.
• Ensure store is neat, clean and organized at all times.
• Wash and clean the kitchen and cooking utensils.
• Excellent menu and product knowledge.
• Ensure all orders are delivered to the customers in a timely manner.
• Perform prep and utility duties as needed/backup when needed.
• Prepare the workstation prior to open.
• Training new and current team members on tasks.
• Clean up the station at the end of the day.
• Read food orders from computer monitors and receive verbal instructions.
• Relay customers' orders to the kitchen staff.
• Trained and motivated crew members during the shift.
• Count the currency in each drawer.
• Manage rush periods efficiently while maintaining a positive attitude.
• Assist manager/shift leads with checkouts.
• Train cashiers, shift leaders and managers.
• Maintain a clean and safe work area, including handling utensils, equipment and dishes.

Crew Member - Chipotle

(2022-09 - 2023-12)

• Maintain a clean and organized front-of-house, dining area, prep stations and kitchen area.
• Handle cash, credit and mobile orders using the POS system.
• Supporting open and closing tasks, including cleaning and restocking.
• Operating the line efficiently during peak hours to main speed and accuracy.
• Following food safety procedures, sanitation and health regulations.
• Restock ingredients and supplies to keep the line running smoothly.
• Prepare bowls, burritos, quesadillas and tacos according to Chipotle standards.
• Maintain proper portion control and food preparation on the line

CSR/ BRAND AMBASSADOR - Instacart

(2023-03 - 2023-11)

• Handle customer complaints and resolve issues.
• Keeping track of any problems regarding the electrical shopping cart such as a Wi-Fi issue, frozen screen, wrong pricing etc and submitting this information to HR using Outlook.
• Greet customers and assist in a friend, professional manner.
• Show customers how to use the cart and how to check out using
• Answer any questions customers will ask.
• Resolves customers issues and complaints.
• Teaching customers how to use the electronic shopping carts and how to use the discounts on the electronic shopping cart.

Shift Leader - WALGREENS

(2023-11 - 2024-04)

• Opens and closes the store in the absence of the store manager.
• Assists with cash keeping activities including cash reports, cash counts, and bill payments.
• Maintains the accuracy of on hand quantities and accurate inventory counts.
• Greet customers and staff in a professional manner.
• Answer phones in a professional manner.
• Assists with vendor orders such as the orders that are being created, reviewing paperwork and signing off for back door vendor deliveries.
• Checking cameras to make sure all assigned employees are in their assigned departments and making sure store is clear of thieves.
• Monitor the store and detect any suspicious activity.
• Prepare reports on suspicious activities, accidents, and incidents.
• Responsible for all sales on assigned register such as voids, returns, exchanges, scanning errors, price modifications, discounts and more.
• Basic department price change and make sure proper signage is displayed at the store.

Front End - Floor & Décor

(2024-05 - 2025-05)

• Support opening/closing tasks, restocking the shelves and cleaning the store.
• Ringing up customers on the POS system.
• Using a scanner to locate items and to restock the store.
• Assist with delivery pickup, projects and basic store services as needed.
• Deliver excellent customer service by assisting customers with purchases, product locations, and store promotions.
• Packing out inventory throughout the store.
• Restocking the floor or behind the registers.
• Communicated effectively with security personnel and management.
• Assist customers with loading reload cards and gift cards.
• Operate cash registers and process payments using cash, debit, credit, and gift cards.
• Assist with vendor check ins for deliveries.
• De-escalate customer conflicts and handle difficult situations calmly.
• Encourage customers to sign up for reward programs.
• Greet customers, help customers find items, resolve issues and provide product information.

Roving Patrol (UPS SITE) - Allied Universal

(2026-02)

• Observe and report suspicious behavior on the property.
• Verify vendors/employees on the premises.
• Assist the UPS drivers with directions.
• Fill out paperwork from UPS drivers and complete by the morning time for supervisors.
• Secure the property with supervision and rotate to different posts while on the clock.
• Inspect bags and items using screening equipment.
• Able to work independently without supervision.
• Identify and respond to alarm triggers and suspicious items.
• Maintain alertness and situational awareness at all times.