Kyisha Mills

Accomplished customer service professional with 10 years of experience in retail and training roles, specializing in digital order fulfillment and customer satisfaction. Proven track record of enhancing service quality through effective training and performance evaluation. Skilled in conflict resolution and client communication, consistently improving customer experiences and operational efficiency.

Demonstrated leadership as a Digital Academy Trainer, guiding associates to achieve high standards in service delivery.

Digital Academy Trainer - Walmart - Hemet, CA

(2023-05 - 2025-12)

• Trained associates on digital order fulfillment and customer service, increasing order accuracy and satisfaction rates
• Ensured associates accurately picked and dispensed online orders, resulting in improved customer service experiences
• Evaluated associate performance during training sessions, identifying areas for improvement and providing targeted feedback
• Guided associates on handling substitutions and customer inquiries effectively, enhancing problem-solving skills
• Acted as point person in Team Lead's absence, providing guidance and ensuring completion of team tasks

Digital Personal Shopper - Walmart - Hemet, CA

(2021-09 - 2023-05)

• Provided advice, direction, and exceptional customer service, assisting consumers in making informed purchasing decisions
• Assisted consumers in placing and paying for orders via phone, internet, or in person, streamlining the ordering process
• Resolved client complaints and demands promptly and effectively, improving overall customer satisfaction
• Advised customers on appropriate replacements for unavailable goods, ensuring order fulfillment accuracy
• Ensured items were picked, processed, and wrapped correctly, maintaining high standards of quality control

Unemployed - unemployed - Hemet, CA

(2021-07 - 2021-09)

• Looking for work

Cashier/Customer Service - Wal-Mart - Perris, CA

(2020-10 - 2021-07)

• Greeted customers at the checkout desk, creating a welcoming environment
• Scanned products to estimate prices and advised customers on payment, ensuring accuracy in transactions
• Handled credit and debit payments, ensuring invoices and credentials were signed and refunded correctly
• Maintained the cash register and its surroundings, supporting efficient operations
• Set up promotional displays and replenished returned products, enhancing store presentation and inventory management

Eligibility Technician - Country of Riverside DPSS - Hemet, CA

(2019-01 - 2020-02)

• Managed a caseload of approximately 300 cases, processing incoming applications for CalFresh and Medi-Cal
• Processed recertifications and conducted client interviews to screen for eligibility, ensuring compliance with program requirements
• Performed accurate data entry for all applications and recertifications, maintaining up-to-date records
• Completed 13 months of an 18-month probation period, demonstrating reliability and commitment
• Invited to apply for a different position based on strong performance

Cage Cashier - Morongo Casino, Resort & Spa - Cabazon, CA

(2018-11 - 2019-04)

• Maintained accountability of the cashiers' cage in compliance with internal controls and Gaming Commission requirements
• Received cash, cash equivalents, and gaming chips, processing credit card advances and non-gaming checks accurately
• Processed and paid out large jackpots, ensuring timely and accurate payouts
• Redeemed and consolidated counter checks, maintaining inventory of gaming chips and coins for gaming tables
• Handled front counter transactions with patrons, delivering efficient and courteous service

Secretary III/Receptionist - Clark County School District - Las Vegas, NV

(2003-10 - 2018-02)

• Provided administrative support as secretary to the Director of Employee Onboarding and Development, maintaining calendars and scheduling appointments
• Processed employment applications and background checks, ensuring compliance with hiring procedures
• Managed data entry, supply orders, and heavy phone volume, supporting office efficiency
• Worked front desk and delivered excellent customer service to staff and visitors
• Trained new clerical staff, facilitating smooth onboarding and knowledge transfer

High school diploma - Chaparral High School (1994-08 - 1999-06)

Upper secondary education