Digital Academy Trainer - Walmart - Hemet, CA
(2023-05 - 2025-12)
- Trained associates on digital order fulfillment and customer service, increasing order accuracy and satisfaction rates
- Ensured associates accurately picked and dispensed online orders, resulting in improved customer service experiences
- Evaluated associate performance during training sessions, identifying areas for improvement and providing targeted feedback
- Guided associates on handling substitutions and customer inquiries effectively, enhancing problem-solving skills
- Acted as point person in Team Lead's absence, providing guidance and ensuring completion of team tasks
Digital Personal Shopper - Walmart - Hemet, CA
(2021-09 - 2023-05)
- Provided advice, direction, and exceptional customer service, assisting consumers in making informed purchasing decisions
- Assisted consumers in placing and paying for orders via phone, internet, or in person, streamlining the ordering process
- Resolved client complaints and demands promptly and effectively, improving overall customer satisfaction
- Advised customers on appropriate replacements for unavailable goods, ensuring order fulfillment accuracy
- Ensured items were picked, processed, and wrapped correctly, maintaining high standards of quality control
Unemployed - unemployed - Hemet, CA
(2021-07 - 2021-09)
Cashier/Customer Service - Wal-Mart - Perris, CA
(2020-10 - 2021-07)
- Greeted customers at the checkout desk, creating a welcoming environment
- Scanned products to estimate prices and advised customers on payment, ensuring accuracy in transactions
- Handled credit and debit payments, ensuring invoices and credentials were signed and refunded correctly
- Maintained the cash register and its surroundings, supporting efficient operations
- Set up promotional displays and replenished returned products, enhancing store presentation and inventory management
Eligibility Technician - Country of Riverside DPSS - Hemet, CA
(2019-01 - 2020-02)
- Managed a caseload of approximately 300 cases, processing incoming applications for CalFresh and Medi-Cal
- Processed recertifications and conducted client interviews to screen for eligibility, ensuring compliance with program requirements
- Performed accurate data entry for all applications and recertifications, maintaining up-to-date records
- Completed 13 months of an 18-month probation period, demonstrating reliability and commitment
- Invited to apply for a different position based on strong performance
Cage Cashier - Morongo Casino, Resort & Spa - Cabazon, CA
(2018-11 - 2019-04)
- Maintained accountability of the cashiers' cage in compliance with internal controls and Gaming Commission requirements
- Received cash, cash equivalents, and gaming chips, processing credit card advances and non-gaming checks accurately
- Processed and paid out large jackpots, ensuring timely and accurate payouts
- Redeemed and consolidated counter checks, maintaining inventory of gaming chips and coins for gaming tables
- Handled front counter transactions with patrons, delivering efficient and courteous service
Secretary III/Receptionist - Clark County School District - Las Vegas, NV
(2003-10 - 2018-02)
- Provided administrative support as secretary to the Director of Employee Onboarding and Development, maintaining calendars and scheduling appointments
- Processed employment applications and background checks, ensuring compliance with hiring procedures
- Managed data entry, supply orders, and heavy phone volume, supporting office efficiency
- Worked front desk and delivered excellent customer service to staff and visitors
- Trained new clerical staff, facilitating smooth onboarding and knowledge transfer
