Kyle Morris

Customer support professional fluent in American Sign Language (ASL) with experience resolving customer concerns, maintaining confidential documentation, supporting clients in fast-paced environments, and collaborating across teams. Recognized for strong communication, organization, problem-solving, and attention to detail. Comfortable learning new software platforms and managing multiple priorities while delivering an excellent customer experience.

Registered Behavior Technician - Registered Behavior Technician (RBT) - Phoenix, AZ

(2025-08 - 2025-12)

• Provided client support while maintaining accurate, confidential documentation.
• Built trusted relationships with clients, families, and interdisciplinary teams.
• Adapted quickly to changing priorities in a structured, fast-paced environment.

Mail Carrier - United States Postal Service - Dallas, TX

(2023-02 - 2025-04)

• Delivered reliable customer service while resolving delivery and service issues professionally.
• Managed daily workloads independently while meeting strict deadlines and quality standards.
• Maintained accurate records and safeguarded confidential customer information.

Crisis Counselor - DeafLEAD - St. Louis, MO

(2022-04 - 2022-11)

• Delivered compassionate customer support to Deaf and hard of hearing clients through multiple communication channels.
• Documented interactions accurately while handling confidential information.
• Connected individuals with appropriate resources and collaborated with internal teams.

Master Barista - Starbucks at Target - Rowlett, TX

(2019-10 - 2022-04)

• Provided high-quality customer service in a high-volume retail environment.
• Resolved customer concerns while maintaining operational efficiency.

Public Affairs & Marketing Intern - Keystone First - Philadelphia, PA

(2018-05 - 2018-08)

• Supported outreach, communications, and community engagement initiatives.
• Assisted with interviews, reporting, and cross-functional projects.

B.S. - Communication - Rochester Institute of Technology (RIT) (2018)

A.S. - National Technical Institute for the Deaf (NTID) (2015)