Kyle Smith

Crew Member at McDonald's (2012-04 – 2014-12)

• Cleaned and organized eating, service, and kitchen areas
• Operating a cash register

Cashier at Wal-Mart (2014-11 – 2018-10)

• Assisted on the sales floor as needed to maintain service standards
• Described products and details in detail
• Operated a cash register
• Trained new associates on store procedures and sales technique

Customer Service Representative at Conduent (2018-02 – 2018-06)

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Using a computerized system, responds to customer inquiries in a call center environment

Associate Customer Service Representative at United Concordia (2018-06 – 2021-03)

• Works within an inbound call center and provides customer service via telephone, written or internet correspondence to agents and policyholders
• Gathers information, researches/resolves inquiries and logs customer calls
• Using a computerized system, responds to customer inquiries in a call center environment
• Coordinates tracking of customer inquiries and requests that may involve three or more levels within the Customer Contact Center

Warehouse Associate at Nordstrom (2021-03 – 2025-04)

• Inspect products for defects and damages
• Process, package and ship orders accurately
• Receiving, processing, labeling, and storing incoming stock

Administrative Assistant at Nordstrom (2025-04 – 2026-04)

• Assisting with scheduling tasks
• Basic data entry
• Order office supplies
• Handle sensitive information in a confidential manner