Crew Member at McDonald's (2012-04 – 2014-12)
- Cleaned and organized eating, service, and kitchen areas
- Operating a cash register
Cashier at Wal-Mart (2014-11 – 2018-10)
- Assisted on the sales floor as needed to maintain service standards
- Described products and details in detail
- Operated a cash register
- Trained new associates on store procedures and sales technique
Customer Service Representative at Conduent (2018-02 – 2018-06)
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Using a computerized system, responds to customer inquiries in a call center environment
Associate Customer Service Representative at United Concordia (2018-06 – 2021-03)
- Works within an inbound call center and provides customer service via telephone, written or internet correspondence to agents and policyholders
- Gathers information, researches/resolves inquiries and logs customer calls
- Using a computerized system, responds to customer inquiries in a call center environment
- Coordinates tracking of customer inquiries and requests that may involve three or more levels within the Customer Contact Center
Warehouse Associate at Nordstrom (2021-03 – 2025-04)
- Inspect products for defects and damages
- Process, package and ship orders accurately
- Receiving, processing, labeling, and storing incoming stock
Administrative Assistant at Nordstrom (2025-04 – 2026-04)
- Assisting with scheduling tasks
- Basic data entry
- Order office supplies
- Handle sensitive information in a confidential manner
