Kylie Richardson

Highly organized healthcare professional with experience, supporting remote, medical operations, insurance verification medical claim reimbursement scheduling referrals in electronic medical records, currently have a degree in medical coding, billing, records and insurance at the University Of Phoenix recognize for accuracy attention to detailed confidentially and exceptional service and fast paced healthcare environments.

Medical Support Assistant (Remote) at Veteran Affairs (Present)

• Process medical claims, reimbursement request and veteran, travel benefits
• Maintain accurate electronic medical records and CPRS and Vista A.
• Verify insurance eligibility, inpatient demographics.
• Coordinate referrals appointment appointments, consult, and follow up care.
• Navigate multiple systems or ensuring HIPAA compliance and documentation accuracy.
• Support high volume remote work flows with exceptional attention to detail.

Patient Service Rep

Prior Experience 3 years

• Processed medical insurance claims and verified claim accuracy before submission.
• Applied and worked with ICD diagnosed code to support accurate billing and documentation
• obtained prior authorizations for surgeries, diagnostic, testing, and specialty services
• verified patient insurance eligibility, benefits, and coverage prior to appointments and procedures
• Coordinated with insurance companies regarding claims, authorizations, denial, and reimbursement
• Scheduled a patient appointment and maintain accurate electronic medical records
• Collected an updated patient demographics, and insurance
• Maintain HIPAA compliance while handling confidential patient information
• Collaborated with providers and clinical staff to ensure complete documentation for billing and insurance requirements
• Provided exceptional customer service by assisting patients

Diploma – Ignacio High School

Degree in Medical coding, billing, and records – University of Phoenix