Subrogation Specialist at Wilber Group (2026-01 – 2026-07)
- Conducted outbound calls with customers regarding filed claims, clearly explaining claim details and answering questions.
- Processed customer payments accurately through credit/debit card and ACH transactions.
- Maintained detailed and accurate records of customer communications, payment activity, and account updates.
- Negotiated repayment arrangements and financial plans with customers to facilitate recovery of client assets.
- Applied company procedures, software systems, applicable laws, statutes, and industry standards to ensure accurate and compliant account handling.
- Managed sensitive and sometimes difficult customer interactions while maintaining professionalism and clear communication.
- Maintained consistent attendance and reliability at an assigned office location.
Customer Service Representative at Qik N Ez (2025-09 – 2026-01)
- Provided friendly and professional customer service while assisting customers with purchases and questions.
- Operated cash registers and accurately processed cash, card, and other customer transactions.
- Stocked merchandise, organized shelves, and maintained a clean and welcoming store environment.
- Assisted with inventory, merchandising, and other daily store operations.
- Addressed customer concerns and resolved issues courteously and efficiently.
NRO Crew Chief at Portillo's (2021-06 – 2025-08)
- Supervise day-to-day operations, ensuring smooth service and team coordination
- Lead and coach team members to maintain high standards of cleanliness, food safety, and guest experience
- Represent Portillos as a corporate trainer for new restaurant openings across the country
- Onboard and mentor new hires in high-pressure environments, teaching operational procedures and customer service protocols
- Handle time-sensitive tasks, conflict resolution, and shift transitions with efficiency and professionalism
- Maintain a safe, sanitary work environment through consistent cleaning, organization, and adherence to health standards
Shift Leader at Taco Bell (2018-09 – 2021-06)
- Supervise and support team members during shifts to ensure efficient, high-quality service
- Handle opening and closing procedures, including cash management and end-of-day reports
- Monitor food safety, cleanliness, and store appearance to meet company standards
- Train and coach new employees on company procedures and customer service
- Address and resolve customer concerns in a professional and timely manner
- Coordinate with management to meet sales goals and maintain smooth shift operations
