Kym Drennan

Behavioral Health Technician with experience working in fast-paced environments and supporting people through stressful situations. Skilled in communication, de-escalation, observation, documentation, teamwork, and maintaining a safe and supportive environment. Reliable, calm under pressure, and able to build trust with others quickly.

Behavioral Health Technician - Tranquility Rehab LLC - Castro Valley, CA

(2025-09)

• Helped clients with daily routines and program activities
• Watched for concerns and kept basic notes for staff
• Helped keep a safe and supportive environment

Assistant House Manager - Women On The Way - San Leandro, CA

(2025-01 - 2025-08)

• Assisted with daily house operations and resident support
• Helped maintain schedules, documentation, and household organization
• Supported staff coordination and ensured a safe, structured environment

Customer Service Manager - 76 Station - Penn Valley, CA

(2018-04 - 2024-04)

• Assisted customers with purchases, questions, and daily service needs
• Handled cash register operations, cash handling, and shift balancing
• Helped manage store operations, inventory, and team support in a fast-paced environment

Office Admin - Ready Springs School - Penn Valley, CA

(2017-08 - 2018-06)

• Answered phones and assisted students, parents, and staff with daily office needs
• Managed filing, scheduling, and paper work
• Helped maintain organized and efficient school office operations

Front Office Admin - Nevada City Inn - Nevada City, CA

(2016-11 - 2017-03)

• Assisted customers and guests with check-in, questions, and daily front desk needs
• Managed phone calls, scheduling, paperwork, and data entry
• Helped maintain organized front office operations and customer service support

Certified Nursing Assistant - Wolf Creek Care Center - Grass Valley, CA

(2011-04 - 2013-06)

• Assisted patients with daily care needs including hygiene, mobility, and meals
• Monitored patient condition and reported concerns to nursing staff
• Helped maintain a safe, clean, and supportive environment
• Provided compassionate care and support to patients and families

Certified Nursing Assistant - Wolf Creek Care Center (2011-04)

High School Diploma - High School Studies - Castro Valley Highschool (1988-06)