Kyra Elliott

Healthcare support professional with 9+ years of experience in pharmacy operations, patient scheduling, and customer service, currently pursuing a Bachelor's in Public Health (Teaching and Education concentration) at the University of Cincinnati, expected May 2028. Seeking to apply strong communication and HIPAA-compliant documentation skills to a career in health education and community advocacy.

Customer Service Representative - Kroger - Cincinnati, OH

(2016-10)

Provided telephone and in-person customer service in a fast-paced healthcare and pharmacy environment for 9+ years, assisting patients, providers, and pharmacy staff

• Managed online pharmacy support and appointment scheduling calls, including prescription issues, refill coordination, and coordination with in-store clinics on patient scheduling and pharmacy-related issues
• Maintained HIPAA-compliant documentation and data entry across patient and provider interactions
• Contributed to the development of an online pharmacy support training manual to help standardize procedures and support new employee training

Intern - NECCO - Cincinnati, OH

(2024-12 - 2025-05)

• Helped plan and organize events and activities for children in foster care
• Shadowed caseworkers on in-home visits and daily casework, while entering intake notes into the agency's case management system

Bachelor of Public Health - Teaching and Education - University of Cincinnati (2028-05)

Associate of Science - Cincinnati State Technical and Community College (2024)