Manager - Wild Birds Unlimited
(2024 - 2026)
- Manage daily store operations; set priorities and ensure efficient, clean and safe operations
- Provide high energy, expert service; educating customers about birds, feeding and nature.
- Drive sales, manage inventory, create displays, restock, support promotions
- Serve as a community ambassador, develop educational presentations and promote WBU's mission
Office Manager - Ashland Natural Medicine
(2023 - 2024-02)
- Managed daily office operations and overall office administration
- Responsible for interviewing, training and onboarding new hires; new hire paperwork
- Review existing policies and procedures to identify areas for improvement
- Maintained office staff job results by coaching, counseling and disciplining employees and appraising job results.
Front End Receptionist to Clinic Manager - Ashland Natural Medicine
(2019 - 2023)
- Answer multiple lined busy phone and high traffic email
- Schedule patients for all appointments, testing, and lab work
- Check in/out all patients and collect payment for services
- Complied with all HIPAA regulations - Medical record(s) privacy
Customer Service/Front End Supervisor - Whole Foods Market/Cherry Hill, NJ - Cherry Hill, NJ
(2015 - 2018)
- Minute to minute monitoring of front-end floor/flow. Assist cashiers upon request at the register in a timely manner.
- Promptly respond and resolve customer issues/requests.
- Process cash pickups/loans to all registers during shifts.
- Order front end supplies/bags/materials for the customer service team
- Owned "YAN" cool beans program and successful in bringing CNJ up to second position in the Mid Atlantic region
- Assisted in new store opening(s); Rocky River, OH (2015); Wynnewood, PA; Callowhill, PA (2016)
- Outstanding attendance record
Customer Service/Booth Team Member - Whole Foods Market/Marlton, NJ - Marlton, NJ
(2014 - 2015)
- Uphold WFM core values, to the best of my ability, at all times.
- Provide excellent customer service at all times; on the register, the customer service booth, or floor.
- Tracked mystery shops and helped run the cool beans program.
- Nominated twice for team member of the month and preserved a perfect attendance record.
Administrative Assistant to the Executive Director - Cherry Hill Women's Center
(2013 - 2013)
- Schedule and manage all corporations' facility inspections. Review/revise company's contracts
- Responsible for new hire orientation and created revised policy and procedure manual
- Attend all corporate meetings and responsible for meeting minutes. Formulate meeting agendas.
- Maintain and revise facilities policy and procedure manual according to State regulations.
Administrative Assistant/Office Manager - Strive Physical Therapy
(2011 - 2011)
- Coordinated billing responsibilities with manager to ensure clean claims
- Successfully completed credentialing training and responsible for managing facilities credentialing
- Responsible for all insurance verification and preparing and working daily insurance reports
- Training of all new hires
- Prepare and submit payroll
