L Monahan

Healthcare coordination professional with more than three years of clinical experience bridging patients, providers, and payers to keep therapy and testing on track.

As Lead

Phlebotomist overseeing a team of 12 across two locations, coordinates and clarifies lab orders directly with provider offices, documents all activity in Epic, and supports patients through insurance related questions including ABN waivers and Medicare and secondary coverage. Brings a hands on clinical background, strong organizational skills, and a consistent track record of tracking outstanding requirements and removing barriers to keep patients progressing toward treatment. NCPT certification is a nationally recognized clinical credential, paired here with leadership scope, coordination responsibility, and independent judgment well beyond a typical entry level clinical role.

Lead Phlebotomist - AHN Canonsburg Hospital and Peters Outpatient Pavilion - Pittsburgh, PA

(2025-11)

• Serve as primary liaison between patients, providers, and laboratory staff, coordinating and clarifying lab orders and confirming all required documentation is complete prior to testing.
• Communicate directly with provider offices by phone and fax to clarify orders, resolve discrepancies, and follow up on outstanding requirements to prevent delays in patient care.
• Support patients with insurance related questions, including ABN waivers and Medicare and secondary coverage coordination, escalating complex cases to the appropriate resource.
• Document all patient encounters and coordination activity in Epic, maintaining accurate and timely records across two locations.
• Direct a team of 12 staff phlebotomists across two locations, overseeing daily operations, performance, and patient care standards.
• Own the monthly scheduling process, ensuring adequate coverage and efficient staffing across all shifts.
• Lead onboarding and training for new staff, reinforcing best practices in venipuncture technique, specimen handling, and patient safety.
• Conduct quality oversight including procedural audits, hand hygiene compliance monitoring, and corrective action follow up.
• Works independently across two locations, exercising judgment on complex or ambiguous cases and escalating appropriately when issues arise.

Staff Phlebotomist - AHN Canonsburg Hospital and Peters Outpatient Pavilion - Pittsburgh, PA

(2022 - 2025-11)

• Coordinated timed blood draws with pharmacy staff to support medication administration schedules, ensuring accurate specimen timing for treatment related lab work.
• Performed high volume phlebotomy in a fast paced hospital and outpatient setting, completing 60 or more patient encounters per day while maintaining accuracy and patient comfort.
• Served as Hand Hygiene Auditor, completing 20 or more audits per month and reinforcing a culture of infection control compliance.
• Consistently earned top tier patient satisfaction feedback and strong performance reviews.
• Trained and mentored new staff, contributing to departmental onboarding and knowledge transfer.
• Managed monthly scheduling responsibilities in addition to full clinical patient load.

Training Specialist - The Phlebotomy Training Center

(2023-01 - 2024-10)

• Facilitated hands on phlebotomy labs for students, providing clear and consistent instruction on venipuncture technique, safety protocols, and specimen handling.
• Drew on active clinical experience to educate students on real world coordination between clinical staff, laboratories, and providers.
• Contributed to student success in both practical and written components of certification preparation.

Owner and Operator - Blue Blossom Boutique

(2016)

• Founded and manage an e commerce retail business specializing in women's and children's clothing and accessories, executing thousands of successful customer transactions while balancing full time clinical responsibilities.

National Certified Phlebotomy Technician (NCPT) - Phlebotomy - American Allied Health (2025-10)

Phlebotomy Technician Certificate - Phlebotomy - The Phlebotomy Training Center (2022-03 - 2022-05)

Liberal Arts Coursework - Liberal Arts - University of Pittsburgh (1990 - 1996)