Regional Director of Operations - Andretti Indoor Karting and Games - Schaumburg, IL
(2023-04)
- Led multi-unit operations across multiple locations, driving consistent performance, profitability, and operational excellence
- Successfully opened and launched 8 new store locations, overseeing all phases from setup to stabilization
- Managed labor and cost of goods (COGS), improving efficiency and maintaining strong profit margins
- Developed and implemented standard operating procedures (SOPs) to ensure consistency, scalability, and accountability
- Built, coached, and developed high-performing leadership teams across multiple locations
- Identified operational gaps and implemented strategic solutions to improve performance and customer experience
- Drove sales growth through effective execution, team alignment, and performance management
- Ensured compliance with company standards, policies, and operational best practices
General Manager - Andretti Indoor Karting and Games - San Antonio, TX
(2020-05 - 2023-04)
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 250 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
Assistant General Manager - Andretti Indoor Karting and Games - The Colony, TX
(2019-04 - 2020-05)
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Led cross-functional teams in executing special projects or initiatives aimed at improving operational efficiency or customer satisfaction
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
Event Operations Manager - Andretti Indoor Karting and Games - Orlando, FL
(2017-06 - 2019-04)
- Led a team of 40 event staff members in delivering exceptional customer service throughout the planning and execution phases
- Conducted site visits prior to events to assess logistics requirements such as layout design, audiovisual setup needs, seating arrangements etc
- Provided on-site supervision during events ensuring seamless coordination between different stakeholders (caterers, decorators, technicians) leading up-to timely completion of set-up activities
- Managed registration processes using online platforms or custom-built systems ensuring accurate attendee data collection and streamlined check-in procedures
- Coordinated entertainment bookings such as live bands, DJs or performers aligning their schedules with the overall event program
- Served as the main point of contact for client inquiries and concerns during pre-event planning stages as well as on-site during events
- Collaborated with cross-functional teams to develop event concepts and themes that aligned with client objectives
