Restaurant General Manager at Shonaz foods (2021-04 – Present)
- Schedule coordination Restaurant promotion
- Texas management
- Maintain food safety Operations management
- Inventory management Profit and loss
- Cook foods Staff supervision
- Food safety management Quality control
- Schedule crew members Employee supervision
- Manage promotions Serve customers
- Hiring and training Control inventory costs
- Sales promotion Customer service, Recruited, interviewed, hired, and trained staff according to company service-oriented values
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations
- Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Led by example as role model for company core values and company culture
- Delivered store sales and financial objectives, improved restaurant operations, and developed leaders
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Managed food and supplies inventory to keep adequate levels for expected demands
- Increased productivity and employee retention, improved operations, and built good relationships with team members
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
Assistant Store Manager at Shonaz foods (2020-03 – 2021-04)
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Recommended and implemented procedural changes to enhance services rendered to customers
- Resolved problems, provided open communication, and recommended discipline and terminations
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Increased employee job satisfaction with hands-on, motivational approaches
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Coordinated and supervised activities of team members to consistently meet customers' needs
Assistant Manager at Burger King (2014-12 – 2019-01)
- Coordinated work handoffs and schedules with managers
- Evaluated employee performance and mentored underperforming staff with service-focused initiatives
- Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management
- Engaged with team members, management, and customers to boost company productivity and morale
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Sales Representative at S&P Data (2013-05 – 2015-11)
- Managed high call volume with tact and professionalism
- Defused volatile customer situations calmly and courteously
- Set up installations and service calls and provided technical support
Supervisor at Media Resource Exchange (2006-06 – 2008-10)
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Set up and explained new membership contracts and services
Supervisor at DirecTv (2004-06 – 2006-09)
- Answered inbound and outbound calls and set service appointments and installations for new services as needed
- Mastery of customer service management systems and databases
- Conducted performance reviews for all call center customer service representatives to reduce resolution time and improve customer satisfaction
- Analyzed call flow and average call time to monitor customer service representatives performance and productivity
