Accounts Payable Specialist (Hybrid) at Monadnock Construction Inc (2009-02 – Present)
- Maintained a vendor resolution rate of 95% over my tenure with the company.
- Upheld quality control policies and procedures to increase Vendor and subcontractor satisfaction.
- Participated in ongoing proprietary product training and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Executed on-time and under budget project management to resolve complex issues
- Led team engagement to assist cross-functional departments and achieve goals.
Payroll Specialist Team Lead (Hybrid) at Benefit Mall (Formerly Compupay) (2007-03 – 2009-02)
- Set attainable daily, weekly and monthly goals and game plans for the grievance department.
- Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired.
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
- Successfully multitasked while navigating various functions of the companies' service management system.
- Volunteered to handle complaints and issues for manager during busy time periods.
Casher at HSCB Bank (2005-02 – 2007-03)
- Assisted over 40 clients daily with their needs and concerns via phone, email, and fax
- Coordinated internally with operations and logistics to maintain knowledge of new company products
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.
- Mentored new employees on procedures and policies to maximize team performance.
