La-Tarsha Utley

Results-driven Administrative Operations Leader with 15+ years of experience leading office operations, supporting executive leadership, managing administrative teams, and improving organizational efficiency in fast-paced environments. Proven success overseeing daily operation, coordinating executive calendars, preparing reports, managing confidential information, supervising staff, and implementing workflow improvements that enhance productivity and service delivery. Recognized for building collaborative relationships, streamlining processes, solving complex operational challenges, and delivering exceptional customer service.

Advanced proficiency in Microsoft office Suite, Google Workspace, Salesforce, and enterprise information systems.

Administrative Operations Supervisor - The Brooklyn Hospital Center/MedMetrix - Brooklyn, NY

(2023-10)

• Oversee daily administrative and operational functions to ensure efficient department performance and service delivery.
• Supervise staff, monitor productivity, and provide coaching, training, and performance feedback to improve operational effectiveness.
• Analyze departmental metrics, prepare performance reports, and recommend process improvements that support organizational goals.
• Conduct quality assurance audits, identify operational trends, and implement corrective action plans to improve efficiency and accuracy.
• Coordinate cross-functional communication between leadership, clinical departments, and external stakeholders to resolve operational issues.
• Collaborate with physicians, clinical departments, and insurance representatives to resolve authorization and coverage issues.
• Manage scheduling, workflow coordination, documentation, and front-office operations while maintaining compliance with organizational policies.
• Support recruitment, onboarding, and employee development initiatives.

Front Office Lead / Administrative Coordinator - Post Acute Medical - Wilkes-Barre, PA

(2019-10 - 2023-10)

• Supervised front office operations and administrative staff in a high-volume environment.
• Coordinated executive calendars, meetings, correspondence, and administrative support for Medical Directors and leadership
• Planned and coordinated workflow improvement initiatives that increased operational efficiency.
• Produced operational reports with 95% accuracy to support executive decision-making.
• Led onboarding and training programs for new employees across multiple locations.
• Improved appointment attendance by 20% through scheduling optimization and communication initiatives.
• Created standardized electronic forms, documentation, and workflow processes to improve consistency and efficiency.
• Coordinated special projects involving budgeting support, administrative process improvements, and operational planning.
• Conducted quality audits and maintained confidential records in accordance with organizational standards.
• Delivered exceptional customer service while managing scheduling, documentation, and office communications.

Administrative Secretary - Memorial Sloan Kettering Hospital - New York, NY

(2015-10 - 2019-09)

• Provided comprehensive administrative support to executive leadership and department management.
• Managed executive calendars, coordinated meetings, and scheduled complex surgical appointments.
• Arranged executive travel, accommodations, and meeting logistics.
• Prepared reports, maintained databases, organized records, and managed confidential documentation.
• Improved billing accuracy by identifying and resolving discrepancies, reducing processing errors by 35%.
• Assisted leadership with special projects, document management, workflow coordination, and administrative initiatives.

BBA - Business Administration, Healthcare Administration - University of Phoenix