La Tia Poisson

Experienced administrative and legal support professional with a strong background in office operations, scheduling coordination, client communication, and high-volume workflow management. Skilled in calendar management, document preparation, compliance-focused administrative support, and maintaining professionalism in fast-paced environments. Recognized for strong organizational abilities, adaptability, attention to detail, and the ability to manage sensitive information with discretion and accuracy.

Seeking a paralegal, administrative, operations, or office support position where I can contribute strong communication, coordination, and organizational skills.

Paralegal (Contract) at DASPIT LAW FIRM (2026-03 – 2026-05) • Served as overflow support during a large-scale project conducted for Texas Brain Institute within a fast-paced personal injury litigation environment.

• Coordinated and scheduled depositions, mediations, hearings, and client appointments for attorneys.
• Maintained attorneys' litigation calendars and personal schedules to ensure organization and deadline compliance.
• Drafted Supplemental Disclosures, Petitions, and Docket Control Orders in accordance with court procedures and litigation deadlines.
• Communicated professionally with clients, opposing counsel, court staff, and third-party vendors regarding scheduling and case matters.
• Assisted with electronic filing, document management, and maintaining organized digital case files.
• Monitored deadlines and supported attorneys with day-to-day legal and administrative responsibilities in a high-volume practice. Paralegal at SOSA FAMILY LAW PLLC (2025-10 – 2026-02) • Managed family law case files and maintained organized electronic documentation in a fast-paced legal environment.
• Coordinated court filings, scheduling, and procedural deadline tracking to ensure compliance with court requirements.
• Communicated with courts, opposing counsel, and clients regarding procedural matters, scheduling, and documentation.
• Assisted with preparation and filing of legal forms, pleadings, and supporting documentation.
• Maintained calendars for hearings, mediations, and court-related deadlines.
• Supported attorneys through administrative coordination and detailed case management.

Legal

Assistant / Receptionist at CLOUTHIER LAW PLLC (2024-09 – 2025-04) • Supported attorneys and senior paralegals within an appellate law firm specializing in criminal law matters.

• Managed front-desk operations while coordinating attorney calendars, scheduling, and office communications.
• Assisted with preparation and organization of appellate filings and legal documentation.
• Communicated professionally with court personnel, clients, and families regarding case updates and procedural matters.
• Maintained confidential files and ensured organized recordkeeping within a high-volume office setting.
• Demonstrated professionalism, discretion, and strong organizational skills while balancing multiple responsibilities simultaneously.

Express Claims

Adjuster at AIG CLAIMS (2021-11 – 2024-09) • Managed a high volume of AMEX cell phone and travel claims while ensuring compliance with policy requirements and company procedures.

• Reviewed documentation, verified information, and made claim determinations with accuracy and attention to detail.
• Provided professional customer support while handling sensitive and time-sensitive matters.
• Collaborated with multiple departments to resolve escalated issues and improve workflow efficiency.
• Assisted with onboarding and training new team members regarding compliance standards and operational procedures.
• Maintained detailed documentation and case records in accordance with company policies.

Service

Rep at AMERICAN GENERAL LIFE INSURANCE (2020-10 – 2021-11) • Assisted customers with policy inquiries, documentation requests, account updates, and payment processing.

• Maintained accurate documentation of customer interactions and case updates.
• Handled high call volumes while maintaining professionalism and customer service standards.
• Coordinated with cross-functional teams to resolve customer concerns efficiently.
• Demonstrated strong communication and problem-solving skills within a regulated environment.

Senior

Processor at ALLIANCE DATA CARD SERVICES (2017-06 – 2020-08) • Processed lockbox payments and prepared account documentation with accuracy and efficiency.

• Troubleshot transaction inconsistencies and collaborated with management to resolve operational issues.
• Promoted into Quality Assurance responsibilities involving production tracking, quality reviews, and system updates.
• Assisted with production reporting and workflow coordination as Assistant Statistician.
• Demonstrated adaptability, analytical skills, and attention to detail in a fast-paced operational environment.

Certificate in Paralegal Studies – RICE UNIVERSITY (2024-04 – 2024-08)

Degree in Vocal Performance Major with a Minor in Criminal Justice – ST. CLOUD STATE UNIVERSITY (2009-01 – 2011-05)

Degree in Vocal Performance Major – INDIANA STATE UNIVERSITY (2007-08 – 2007-12)